About Company
Canada Post is a leading Canadian crown corporation and the country’s primary postal operator, connecting communities and businesses across the nation. With a vast network and a commitment to service excellence, we deliver billions of items annually, playing a critical role in the economic and social fabric of Canada. While this specific role is based in Elmhurst, our global reach and operational standards reflect our dedication to efficient, reliable, and innovative logistics solutions, serving customers wherever they may be. Join our team and be part of a legacy of connecting people.
Job Description
Are you a highly organized and proactive individual with a passion for logistics and operational excellence? Canada Post is seeking a dedicated Dispatch Coordinator to join our dynamic team in Elmhurst. In this pivotal role, you will be instrumental in ensuring the smooth, efficient, and timely flow of mail and parcels from our facility. You will be the central point of contact for our fleet operations, playing a crucial role in coordinating routes, scheduling drivers, and optimizing delivery performance. This isn’t just a job; it’s an opportunity to contribute to a system that touches millions of lives daily.
As a Dispatch Coordinator, you will manage the daily dispatching activities, responding to real-time changes, and proactively identifying and resolving any logistical challenges that may arise. Your ability to think on your feet, communicate clearly, and make informed decisions will be essential to maintaining our high standards of service. You will utilize advanced dispatching software to track shipments, monitor driver progress, and ensure compliance with safety regulations and company policies. This role demands meticulous attention to detail, strong problem-solving capabilities, and a commitment to fostering a collaborative environment with drivers and other operational staff.
Beyond the daily tasks, you will contribute to continuous improvement initiatives, helping to refine our dispatch processes and enhance overall operational efficiency. If you thrive in a fast-paced environment, possess excellent organizational skills, and are eager to make a tangible impact on a critical service, we encourage you to apply. Join Canada Post and become a vital link in connecting communities and delivering on our promise of reliable service.
Key Responsibilities
- Coordinate and manage daily dispatching activities for mail and parcel delivery fleet.
- Develop efficient routes and schedules for drivers, optimizing delivery times and operational costs.
- Monitor real-time progress of deliveries, tracking vehicles and communicating with drivers to ensure on-time performance.
- Address and resolve operational issues, delays, or emergencies promptly and effectively.
- Maintain accurate dispatch records, logs, and reports using specialized software.
- Communicate effectively with internal teams, drivers, and external partners regarding delivery status and service updates.
- Ensure compliance with transportation regulations, company policies, and safety standards.
- Contribute to continuous improvement efforts for dispatch processes and operational efficiency.
Required Skills
- Minimum 2-3 years of experience in dispatch, logistics coordination, or fleet management.
- Proficiency in dispatching software and transportation management systems (TMS).
- Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving abilities and decision-making under pressure.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education or certification in logistics, supply chain management, or a related field.
- Experience with Canada Post's operational procedures or similar large-scale postal/logistics networks.
- Bilingualism (English/French) is an asset.
- Knowledge of local geography and traffic patterns in the Elmhurst/NYC area.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health, dental, and vision insurance.
- Defined benefit pension plan.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement within a national organization.
- Employee assistance programs.
How to Apply
Interested candidates are invited to click the application link below to submit their resume and cover letter. Ensure your application highlights your relevant dispatch and coordination experience and how you can contribute to Canada Post’s commitment to excellence. We look forward to reviewing your application!