About Company
As one of Canada’s most trusted and essential brands, Canada Post plays a vital role in the lives of Canadians, connecting them to each other and the world. With a rich history spanning over two centuries, we are a proud Canadian crown corporation dedicated to providing reliable, affordable, and secure mail and parcel services. Our extensive network reaches every address in Canada, and our commitment to innovation ensures we continue to evolve to meet the changing needs of our customers in an increasingly digital world. We are more than just a delivery service; we are a community builder, an economic enabler, and a passionate team committed to excellence and customer satisfaction. Join us in our mission to deliver to over 16 million addresses daily, making a tangible difference in communities across the nation. While our primary operations are based in Canada, this particular role in Normal, Illinois, is part of a unique, localized initiative to support cross-border logistics and customer inquiries originating from or destined for this region, strengthening our international service capabilities. We value diversity, inclusion, and a collaborative spirit, fostering an environment where every employee can thrive and contribute to our shared success, while upholding our core values of respect, integrity, and safety.
Job Description
Are you passionate about helping people and solving problems? Canada Post is seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team for immediate hiring in Normal, Illinois. In this vital on-site role, you will be the friendly voice and helpful face of Canada Post, serving as the primary point of contact for our valued customers. You will be instrumental in assisting with a wide array of inquiries related to mail, parcels, shipping, tracking, customs information, and general postal services. This position demands a keen eye for detail, exceptional active listening, and strong verbal and written communication skills, coupled with a genuine desire to provide outstanding service. You will be responsible for resolving customer issues efficiently and courteously, providing accurate information, and ensuring a seamless and positive experience for every interaction. From explaining complex shipping regulations to tracking a critical package, your expertise will be crucial in maintaining customer trust and satisfaction. This is an excellent opportunity for individuals who thrive in a fast-paced, customer-centric environment and are eager to make a significant impact by upholding Canada Post’s long-standing reputation for reliability and customer satisfaction. We are looking for someone who is not just seeking a job, but a chance to be part of a team that values connection, community, and continuous improvement. Your contribution will directly support our mission of delivering confidence and convenience to our customers, both locally and internationally, ensuring their postal needs are met with professionalism and care. You will play a key role in building lasting customer relationships and contributing to the overall success of our operations.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or in-person.
- Provide accurate information regarding postal products, services, tracking, and customs procedures.
- Resolve customer complaints and issues effectively and courteously, escalating when necessary.
- Process transactions, assist with package preparation, and provide shipping advice.
- Maintain thorough and accurate records of customer interactions and resolutions.
- Educate customers on self-service options and digital tools available.
- Collaborate with internal teams to ensure seamless service delivery.
- Adhere to company policies, procedures, and service standards.
- Continuously learn about new products, services, and operational updates.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to actively listen and empathize with customers.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- Familiarity with postal services or logistics operations.
- Ability to speak French is an asset.
- Experience with CRM software.
Perks & Benefits
- Competitive hourly wage with opportunities for increases.
- Comprehensive health and dental benefits package.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Employee assistance program (EAP).
- On-site training and continuous learning programs.
How to Apply
To apply for this exciting opportunity and become a part of the Canada Post team, please click on the application link below. Ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application!