About Company
Telus Communications is a leading Canadian telecommunications company that provides a wide range of communications products and services, including wireless, data, IP, voice, television, entertainment, and video and home security services. At Telus, we’re not just about technology; we’re about connecting people, improving lives, and innovating for a better future. Our commitment to customers, communities, and our team members is at the heart of everything we do. We believe in empowering our employees to drive change, foster innovation, and make a real impact. Joining Telus means becoming part of a diverse and inclusive team dedicated to pushing boundaries and delivering exceptional experiences. We operate with a strong social purpose, investing in local communities and embracing sustainable practices. Come build your career with a company that values growth, collaboration, and a commitment to making the world a friendlier place.
Job Description
Are you a highly analytical and detail-oriented individual with a passion for driving business efficiency and innovation? Telus Communications is seeking a talented Business Analyst to join our dynamic team in South Waukegan, Waukegan. In this pivotal role, you will be instrumental in bridging the gap between business needs and technological solutions, ensuring our projects are aligned with strategic objectives and deliver maximum value. You will collaborate closely with various stakeholders, including project managers, developers, and business leaders, to understand complex requirements, analyze current processes, and recommend actionable improvements. This role requires a proactive problem-solver with excellent communication skills, capable of translating technical jargon into clear business language and vice-versa. You will be responsible for defining project scope, gathering and documenting detailed business requirements, creating functional specifications, and supporting the entire project lifecycle from conception to implementation. If you thrive in a fast-paced environment and are eager to contribute to meaningful projects that shape the future of telecommunications, we encourage you to apply.
Key Responsibilities
- Conduct thorough analysis of existing business processes and systems to identify areas for improvement and optimization.
- Gather, document, and validate detailed business requirements from various stakeholders using techniques such as interviews, workshops, and surveys.
- Translate business requirements into functional specifications, user stories, use cases, and process flows for development teams.
- Collaborate with technical teams to ensure proposed solutions meet business needs and are technically feasible.
- Facilitate communication between business units and IT teams, ensuring clear understanding and alignment.
- Develop and maintain documentation, including business requirement documents (BRDs), functional design documents (FDDs), and test plans.
- Support the quality assurance process by developing test cases and assisting with user acceptance testing (UAT).
- Monitor project progress, identify potential risks, and propose mitigation strategies.
- Provide post-implementation support and analyze the effectiveness of deployed solutions.
- Stay current with industry trends, best practices, and emerging technologies in business analysis.
Required Skills
- Proven experience as a Business Analyst in a fast-paced environment.
- Strong understanding of business analysis methodologies and tools (e.g., Agile, Scrum, Waterfall).
- Proficiency in requirements gathering, documentation, and management.
- Excellent analytical and problem-solving abilities.
- Exceptional verbal and written communication skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
- Experience with process modeling and data flow diagrams.
Preferred Qualifications
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
- CBAP or CCBA certification.
- Experience in the telecommunications industry.
- Familiarity with project management software (e.g., Jira, Confluence).
- Experience with data analysis tools and techniques.
- Knowledge of SQL for data querying.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holidays.
- Employee wellness programs and resources.
- Opportunities for professional development and career growth.
- Tuition reimbursement program.
- Retirement savings plan with company match.
- Employee discounts on Telus products and services.
- Inclusive and diverse work environment.
How to Apply
Ready to make a difference with Telus? We encourage all qualified candidates to apply directly through our careers portal. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and experience can contribute to our team’s success.