About Company
Bell Canada is at the forefront of Canada’s telecommunications and media landscape, constantly innovating to connect millions of people and businesses. While our primary operations are rooted in Canada, our influence and the technologies we develop have a global reach. We are committed to fostering a culture of excellence, innovation, and unwavering support for our employees and the communities we serve. Joining Bell Canada means becoming part of a team dedicated to pushing boundaries, delivering exceptional service, and shaping the future of digital communication. We pride ourselves on creating an inclusive environment where talent thrives, and every team member contributes to our shared success. Our IT division is the backbone of our operations, ensuring seamless connectivity and robust infrastructure that underpins everything we do, from customer service to cutting-edge research and development.
Job Description
We are seeking a highly motivated and skilled IT Support Specialist to join our dynamic team with an immediate start in Little Italy, Chicago. This pivotal role involves providing comprehensive technical assistance and support to our internal users, ensuring the smooth operation of all IT systems and infrastructure. As an IT Support Specialist, you will be the first point of contact for technical queries, troubleshooting hardware and software issues, and maintaining the efficiency of our network and applications. Your expertise will be crucial in minimizing downtime, enhancing user productivity, and contributing to a seamless digital experience for our dedicated workforce. This is an exciting opportunity to immerse yourself in a fast-paced environment, collaborate with various departments, and play a direct role in Bell Canada’s operational success. We are looking for an individual who is not only technically proficient but also possesses excellent problem-solving abilities, a proactive approach, and a strong commitment to service excellence. If you thrive on challenges, enjoy working in a supportive team, and are ready to make an immediate impact, we encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
- Manage user accounts, permissions, and access rights in various systems (e.g., Active Directory, O365).
- Perform regular system maintenance, updates, and backups to ensure data integrity and system security.
- Document all support activities, resolutions, and system configurations accurately in a ticketing system.
- Educate users on best practices for IT security and efficient use of company software and hardware.
- Collaborate with IT team members on projects, system upgrades, and infrastructure improvements.
- Monitor system performance and troubleshoot potential bottlenecks or issues proactively.
- Assist with onboarding and offboarding procedures for new and departing employees.
Required Skills
- Proven experience in IT support, helpdesk, or desktop support roles.
- Strong knowledge of Windows operating systems (Windows 10/11) and macOS.
- Proficiency in Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with Active Directory user and group management.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-centric approach with a strong commitment to service quality.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- CompTIA A+, Network+, or Security+ certification.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Basic understanding of virtualisation technologies (e.g., VMware, Hyper-V).
- Familiarity with mobile device management (MDM) solutions.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuous learning.
- Access to a robust internal training platform and certification programs.
- Employee assistance program.
- Modern office environment in a vibrant community.
- Employee discounts on Bell Canada services (where applicable).
How to Apply
Ready to launch your career with a leading telecommunications company? We encourage all qualified candidates to click on the application link below to submit their resume and cover letter. Please highlight your relevant experience and why you are a great fit for this immediate start IT Support role. We look forward to reviewing your application!