About Company
Hydro One delivers electricity safely and reliably to customers across Ontario, Canada, and is a foundational part of daily life for millions. As one of North America’s largest electricity transmission and distribution companies, we are deeply committed to powering a brighter future through innovation, customer service excellence, and community engagement. Our mission extends beyond delivering power; we aim to foster strong customer relationships and ensure a seamless experience. We are establishing new service initiatives to enhance our support capabilities and are excited to build a dedicated team in Chicago. Join a company that values diversity, inclusion, and the professional growth of its employees, where your contributions directly impact essential services and make a tangible difference in people’s lives.
Job Description
Are you a highly motivated individual with a passion for helping people? Hydro One is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic team in Downtown, Chicago, for immediate hiring. This is an exceptional opportunity for individuals who thrive in a fast-paced environment and are committed to delivering outstanding support to our valued customers. As a vital member of our customer service department, you will be the first point of contact for inquiries, resolving issues, and providing essential information regarding electricity services, billing, and technical support. We are looking for candidates who possess excellent communication skills, a problem-solving mindset, and a genuine desire to create positive customer experiences.
At Hydro One, we believe in empowering our employees with the tools and training necessary for success. You will receive comprehensive training to become an expert in our services and systems, ensuring you can confidently address a wide range of customer needs. This role is more than just answering calls; it’s about building trust, educating customers, and contributing to the reliability of critical infrastructure. If you’re ready to embark on a rewarding career path with a company that values its people and makes a difference in the community, we encourage you to apply today. We are looking for individuals who are adaptable, empathetic, and possess a strong work ethic, ready to contribute to a collaborative team atmosphere. This immediate hiring initiative reflects our commitment to enhancing customer satisfaction and expanding our operational capabilities.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding billing, service disruptions, new connections, and general account information.
- Investigate and resolve customer complaints and issues efficiently and effectively, escalating complex matters to appropriate departments when necessary.
- Provide clear, concise, and accurate information about Hydro One services, policies, and procedures.
- Educate customers on energy conservation tips, safety protocols, and available programs.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Process service requests, account updates, and payment arrangements with precision.
- Collaborate with internal teams (e.g., technical support, field operations) to ensure seamless service delivery.
- Adhere to company policies, regulatory guidelines, and service level agreements.
- Continuously learn and stay updated on product knowledge, service changes, and industry best practices.
Required Skills
- Exceptional verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Empathy and a customer-first mindset.
- Ability to work effectively in a fast-paced and dynamic environment.
- High level of professionalism and interpersonal skills.
- Excellent organizational and time management skills.
- Ability to de-escalate difficult situations and maintain composure under pressure.
Preferred Qualifications
- Previous experience in a customer service role, particularly in a call center environment.
- Experience in the utilities, telecommunications, or a related service industry.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- High School Diploma or GED equivalent.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Extensive training programs to enhance skills and knowledge.
- Collaborative and supportive work environment.
- Employee assistance program for personal and professional support.
- Access to exclusive employee discounts and wellness programs.
How to Apply
Ready to power your career with Hydro One? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and potentially welcoming you to our team in Downtown, Chicago. Please ensure your application highlights your customer service experience and your enthusiasm for this immediate hiring opportunity.