About Company
Loblaw Companies Limited is Canada’s largest food and drug retailer, a national icon committed to delivering exceptional value, innovation, and service. With a vast network of corporate and franchised stores operating under beloved banners such as Loblaws, Shoppers Drug Mart, No Frills, Real Canadian Superstore, and many more, Loblaw is deeply embedded in communities across the country. Our mission extends beyond providing convenient access to high-quality food, pharmacy, and health and beauty products; we strive to nourish the lives of Canadians and help them live life well. We are a passionate team of over 200,000 colleagues dedicated to fostering positive experiences for millions of customers daily, upholding our core values of respect, integrity, and customer focus. Our extensive operations span diverse sectors, making us a leader in Canadian retail and an integral part of the nation’s economic and social fabric. We are constantly innovating to meet evolving customer needs and ensure that every interaction reinforces our commitment to excellence.
Job Description
Are you a people-person with a passion for helping others? Loblaw is immediately hiring enthusiastic and dedicated Customer Support Representatives to join our growing team in Post Falls, ID. This is an exciting opportunity to be the friendly voice and helpful hand for our valued customers, ensuring their experience with Loblaw is nothing short of excellent. In this pivotal on-site role, you will engage directly with customers, addressing a diverse range of inquiries related to our products, services, store operations, and online platforms. From assisting with order placements and tracking to resolving billing discrepancies or providing detailed product information, your day will be dynamic and rewarding. We are looking for individuals who thrive in a fast-paced environment, possess exceptional communication skills, and are driven by a genuine desire to resolve issues and create positive outcomes for every interaction. Your ability to listen attentively, empathize with customer needs, and find efficient solutions will be key to your success. No prior experience in a similar role? No problem! We provide comprehensive, paid training to equip you with all the knowledge, systems, and tools you need to succeed in providing world-class support. If you’re ready to kickstart a rewarding career with Canada’s leading retailer, where every day brings new opportunities to make a difference and contribute to customer satisfaction, we encourage you to apply. Join Loblaw and become a crucial part of a team that puts customers first, supports continuous career growth, and truly values your contribution to our overall success. This is more than just a job; it’s a chance to build a lasting career within a company that impacts millions of lives daily.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information regarding products, services, store policies, and promotions.
- Investigate and resolve customer complaints and issues, escalating complex cases as needed.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by providing courteous and knowledgeable assistance.
- Collaborate with internal teams to ensure seamless service delivery and problem resolution.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Continuously learn and stay updated on product changes, service updates, and company initiatives.
Required Skills
- Excellent verbal and written communication skills
- Strong active listening and empathy
- Problem-solving abilities and a calm demeanor under pressure
- Basic computer proficiency and ability to navigate multiple systems simultaneously
- Customer-focused attitude with a commitment to service excellence
- Ability to work effectively in a team-oriented environment
- High school diploma or equivalent
Preferred Qualifications
- Previous experience in a customer service or call center environment
- Familiarity with CRM software or ticketing systems
- Ability to speak French is a significant asset
- Experience in the retail or grocery industry
- Associate's degree or higher in a relevant field
Perks & Benefits
- Competitive hourly wage and performance incentives
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Extensive paid training and continuous professional development opportunities
- Employee discount programs across Loblaw banners
- Opportunities for career advancement within a large, stable organization
- Positive and supportive work environment
- 401(k) retirement plan with company match
How to Apply
To apply for this exciting opportunity and become a part of the Loblaw team, please click on the application link below. We look forward to reviewing your qualifications.