About Company
Loblaw Companies Limited is Canada’s food and pharmacy leader with a network of corporate and independently-operated stores in communities across the country. Our purpose – Live Life Well® – is more than a tagline, it’s our commitment to customers, colleagues, and communities. We offer more than just groceries; we provide essential services and products that touch the lives of millions of Canadians daily. Joining Loblaw means becoming part of a diverse and inclusive team dedicated to excellence, innovation, and making a positive impact.
Job Description
Are you passionate about helping people and creating positive experiences? Loblaw in Downtown, Caldwell, is urgently seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic team. This is a fantastic opportunity for individuals who thrive in a fast-paced retail environment and are committed to delivering exceptional service. As a Customer Service Representative, you will be the face of Loblaw, providing front-line support, answering inquiries, and ensuring every customer leaves with a smile. We are looking for individuals who are not only efficient and organized but also genuinely enjoy interacting with the public and solving problems with a positive attitude. This role is crucial to our store’s success, as you will directly contribute to our reputation for friendly and helpful service. If you are a proactive team player ready to make a significant impact in a thriving retail setting, we encourage you to apply. We value a diverse workforce and provide comprehensive training to help you succeed in this rewarding role.
Key Responsibilities
- Greet customers warmly and assist them with product location, inquiries, and general store information.
- Process customer transactions accurately and efficiently using point-of-sale (POS) systems, including cash, debit, and credit card payments.
- Handle customer complaints, returns, and exchanges with patience, empathy, and professionalism, striving for satisfactory resolutions.
- Maintain a clean, organized, and welcoming checkout area and assist with general store cleanliness as needed.
- Promote store loyalty programs, special offers, and services to customers.
- Assist with inventory management tasks such as stocking shelves, facing products, and ensuring proper pricing when required.
- Collaborate effectively with team members and other departments to ensure smooth store operations and a cohesive customer experience.
- Adhere to all company policies and procedures, including those related to cash handling, food safety, and customer service standards.
- Provide support to other areas of the store as needed during peak times or staff shortages.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Proven ability to handle cash and operate a POS system with accuracy.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Customer-focused mindset with a genuine desire to assist others.
- Ability to work effectively in a team environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Basic computer proficiency.
Preferred Qualifications
- Previous experience in a retail, grocery, or customer service role.
- Knowledge of common grocery products and store layouts.
- Ability to speak French is an asset (due to location in Ontario, Canada).
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive benefits package (medical, dental, vision) for eligible employees.
- Employee discount on most in-store purchases.
- Paid time off and holiday pay.
- Extensive training and development programs.
- Opportunities for career growth within Canada's leading food and pharmacy retailer.
- A supportive and inclusive work environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your customer service experience and availability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.