About Company
Coles Group is one of Australia’s largest and most iconic retail chains, with a rich history spanning over a century. Known for its extensive network of supermarkets and associated businesses, Coles has built a formidable reputation for providing fresh, quality products and exceptional value to millions of customers daily. While originating in Australia, Coles Group is committed to exploring opportunities to bring its customer-centric approach and retail excellence to new markets. We pride ourselves on fostering a vibrant, inclusive work environment where team members are valued, supported, and encouraged to grow. Our mission extends beyond just selling products; we aim to enrich the lives of our customers and communities by delivering convenient, inspiring, and sustainable shopping experiences. Joining Coles Group means becoming part of a legacy of retail innovation and a future focused on global growth and community engagement, all while upholding our core values of customer obsession, teamwork, and accountability. We are passionate about making a difference and continuously strive for excellence in every interaction.
Job Description
Are you passionate about helping people and creating positive experiences? Coles Group is seeking an enthusiastic and dedicated Customer Service Representative to join our rapidly growing team in Garden City, Idaho. This is an urgent hiring opportunity for individuals eager to make a significant impact from day one. As a Customer Service Representative, you will be the friendly face and helpful voice of Coles Group, directly contributing to our reputation for outstanding service. Your primary responsibility will be to assist customers with their inquiries, resolve issues efficiently, and ensure a seamless and pleasant shopping experience. This role requires a proactive approach, exceptional communication skills, and a genuine desire to go above and beyond for every customer. You will be instrumental in fostering customer loyalty and upholding the high standards of service that Coles Group is renowned for globally. This position offers a dynamic work environment where every day brings new opportunities to connect with people and solve problems. We are looking for someone who thrives in a fast-paced setting, can handle multiple tasks with a smile, and is committed to maintaining a positive and professional demeanor at all times. You will be empowered to take ownership of customer concerns, finding creative and effective solutions that leave customers feeling valued and satisfied. If you are a natural communicator, a patient problem-solver, and genuinely enjoy interacting with others, we encourage you to apply. This is more than just a job; it’s an opportunity to grow your career with a globally recognized brand that values its employees and invests in their success. Join us and become a key player in delivering the Coles Group promise of quality and unparalleled customer service.
Key Responsibilities
- Greet customers warmly and ensure a positive first impression.
- Actively listen to customer needs and provide accurate information regarding products, services, and policies.
- Efficiently resolve customer complaints and issues, escalating complex cases when necessary.
- Process transactions accurately and efficiently, including returns, exchanges, and payments.
- Maintain an organized and tidy customer service area.
- Collaborate with team members to ensure a cohesive and supportive work environment.
- Proactively identify opportunities to improve the customer experience.
- Adhere to all company policies and procedures, including safety and security protocols.
- Contribute to a positive store atmosphere by being approachable and helpful.
Required Skills
- High school diploma or equivalent.
- Minimum 6 months of experience in a customer-facing role.
- Exceptional verbal and written communication skills.
- Proven ability to handle difficult situations with patience and professionalism.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in basic computer applications and point-of-sale (POS) systems.
- Ability to work effectively in a fast-paced retail environment.
- Reliable and punctual with excellent attendance.
Preferred Qualifications
- Previous experience in a retail or supermarket setting.
- Familiarity with inventory management systems.
- Bilingual proficiency (e.g., Spanish, as commonly spoken in the region).
- Certification in customer service or a related field.
Perks & Benefits
- Competitive hourly wages with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on a wide range of products.
- 401(k) retirement plan with company match.
- Ongoing training and professional development opportunities.
- A supportive and inclusive work environment.
- Opportunities for career advancement within a global organization.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly. Please highlight your relevant experience and why you are passionate about customer service. We look forward to reviewing your qualifications and potentially welcoming you to the Coles Group team.