About Company
Woolworths Group (Australia) is a leading retail group with a diverse portfolio spanning supermarkets, liquor, and everyday needs. While primarily operating across Australia and New Zealand, our commitment to exceptional customer service extends to our global digital presence and various online platforms. We are a company driven by a purpose to create better experiences together for a brighter future. Our team thrives on innovation, collaboration, and a dedication to making a real difference in the lives of our customers. As we continue to expand our digital footprint and services, we are seeking dedicated professionals to join our remote customer support team, ensuring that every interaction, regardless of geographic location, upholds the high standards of the Woolworths Group brand. This remote opportunity allows us to tap into talent pools like the one in Chubbuck, Idaho, bringing diverse perspectives and skills to our dynamic workforce.
Job Description
Are you a problem-solver with a passion for helping people? Do you excel at communication and thrive in a fast-paced environment? Woolworths Group (Australia) is looking for enthusiastic and customer-focused individuals to join our remote Customer Support team for an immediate start. This is an exciting opportunity to contribute to a globally recognized brand, providing essential support to our diverse customer base using cutting-edge tools and resources, all from the comfort of your home in Chubbuck, Idaho.
In this vital role, you will be the first point of contact for customers reaching out through various channels including phone, email, and live chat. Your primary mission will be to resolve inquiries efficiently and effectively, ranging from technical assistance with our digital platforms to general questions about our services and products. We’re looking for someone who can quickly understand customer needs, provide clear and concise solutions, and ensure a positive and memorable experience every time. The ideal candidate will possess excellent listening skills, empathy, and the ability to de-escalate challenging situations with grace and professionalism. You will undergo comprehensive training to equip you with all the knowledge required to confidently support our customers. This immediate start position means we’re looking for individuals ready to hit the ground running and make an impact from day one. If you are passionate about customer satisfaction and eager to build a rewarding career with a supportive, forward-thinking organization, we encourage you to apply.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Identify and assess customer needs to achieve satisfaction, providing accurate, valid, and complete information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and build sustainable relationships of trust.
- Collaborate with internal teams to resolve complex customer issues and improve service processes.
- Maintain a high level of product and service knowledge.
- Participate in ongoing training and development to enhance skills and knowledge.
Required Skills
- High School Diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong problem-solving abilities and attention to detail
- Proficiency with common computer applications and ability to learn new software quickly
- Reliable high-speed internet connection and a dedicated quiet workspace
Preferred Qualifications
- Associate’s or Bachelor’s degree
- Experience in a remote work environment
- Fluency in additional languages (e.g., Spanish)
- Experience in the retail or e-commerce industry
- Technical aptitude and ability to troubleshoot basic IT issues
Perks & Benefits
- Competitive salary and performance incentives
- Comprehensive health, dental, and vision insurance plans
- Paid time off and holiday pay
- Opportunities for career growth and professional development within a global company
- Employee assistance program
- Inclusive and supportive remote work culture
- Access to a wide range of employee discounts
How to Apply
Interested candidates are encouraged to apply directly by clicking the application link below. Please ensure your resume is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to the Woolworths Group team!