About Company
Westpac Banking Corporation, established in 1817, is Australia’s first bank and oldest company. With a rich history spanning over two centuries, Westpac has grown into one of the country’s largest financial services organizations. While our primary operations are in Australia and New Zealand, we are a globally recognized financial institution committed to helping customers, communities, and people prosper. We offer a comprehensive range of banking and financial services, including consumer, business, and institutional banking. At Westpac, we believe in fostering a culture of innovation, customer-centricity, and diversity, striving to build a sustainable future and make a positive difference in the lives of our customers and the broader community.
Job Description
Are you a highly motivated and customer-focused individual with a passion for helping others achieve their financial goals? Westpac Banking Corporation is seeking an enthusiastic Sales Advisor to join our dynamic team. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and expert advice on a range of financial products and services. You’ll engage with customers to understand their unique needs, offering tailored solutions that empower them to make informed financial decisions. This position requires a proactive approach to sales, strong communication skills, and a genuine desire to build lasting relationships. If you thrive in a supportive environment where your contributions are recognized and you’re encouraged to grow, this is the perfect opportunity to advance your career within a leading global financial institution. Join us in making a real difference to our customers’ financial well-being.
Key Responsibilities
- Engage with customers in a friendly, professional, and knowledgeable manner to identify their financial needs and objectives.
- Proactively recommend and sell appropriate Westpac banking products and services, including accounts, loans, credit cards, and insurance.
- Provide clear, accurate, and comprehensive information about product features, benefits, and terms to facilitate informed decision-making.
- Process customer transactions efficiently and accurately, ensuring compliance with all company policies and regulatory requirements.
- Build and maintain strong, trust-based relationships with customers to foster loyalty and encourage repeat business.
- Handle customer inquiries and resolve issues promptly, escalating complex cases to senior staff when necessary.
- Achieve individual and team sales targets and performance metrics.
- Stay informed about new products, services, promotions, and changes in banking regulations.
- Participate in ongoing training and development opportunities to enhance skills and product knowledge.
Required Skills
- Proven experience in a sales or customer service role, preferably within the banking or financial services sector.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong ability to build rapport and establish trust with diverse customer profiles.
- Demonstrated ability to meet and exceed sales targets.
- Proficiency in using banking software and standard office applications (e.g., Microsoft Office Suite).
- High level of integrity, attention to detail, and a commitment to customer confidentiality.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and a customer-centric approach.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, Economics, or a related field.
- Knowledge of banking products, services, and financial regulations.
- Experience with CRM systems and sales analytics tools.
- Fluency in additional languages relevant to the local community.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and career advancement.
- Employee assistance programs and wellness initiatives.
- Discounted banking services and financial products.
- A supportive and inclusive work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and explain why you are the ideal candidate for this role. We look forward to reviewing your application.