About Company
Westpac Banking Corporation, established in 1817, is Australia’s first bank and first company. We are one of the ‘big four’ banks in Australia and a leading financial services organization, dedicated to helping our customers, communities, and people prosper. With a rich history of innovation and a commitment to service excellence, Westpac offers a comprehensive range of banking and financial products and services. We pride ourselves on fostering a diverse and inclusive workplace where every team member is valued and empowered to make a difference. Joining Westpac means becoming part of a forward-thinking organization that prioritizes customer satisfaction and continuous growth.
Job Description
Are you passionate about helping people and delivering exceptional service? Westpac Banking Corporation is seeking enthusiastic and dedicated Customer Support Representatives to join our dynamic team in Mililani Mauka. As a vital member of our customer-centric organization, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless banking experience. This immediate hiring opportunity is perfect for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are committed to upholding Westpac’s reputation for outstanding service.
In this role, you will handle a variety of customer interactions, from assisting with account inquiries and transactions to guiding customers through our digital banking solutions. We are looking for empathetic problem-solvers who can listen attentively, troubleshoot effectively, and offer solutions that genuinely meet our customers’ needs. You will be provided with comprehensive training to equip you with the knowledge and tools necessary to succeed. If you are looking for a career where you can make a real impact on people’s financial well-being and grow within a leading global financial institution, we encourage you to apply. This is more than just a job; it’s an opportunity to build a rewarding career with a company that invests in its people and communities.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolve customer issues and complaints efficiently and professionally, escalating complex cases to appropriate departments when necessary.
- Assist customers with account management, transaction inquiries, product information, and technical support for online banking services.
- Identify customer needs and offer suitable banking products or services where appropriate, adhering to compliance standards.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Adhere to all company policies, procedures, and regulatory requirements.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Collaborate with team members and other departments to ensure a cohesive customer experience.
Required Skills
- High School Diploma or equivalent.
- Minimum 1 year of experience in customer service or a call center environment.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications and ability to navigate multiple systems simultaneously.
- Ability to work effectively in a team-oriented environment.
- Demonstrated empathy and patience when dealing with diverse customer needs.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Finance, or a related field.
- Experience in the banking or financial services industry.
- Familiarity with CRM software and banking systems.
- Ability to speak multiple languages (e.g., Tagalog, Japanese, or other local languages).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Opportunities for career advancement and professional development.
- Employee assistance program and wellness initiatives.
- Inclusive and supportive work environment.
- Access to exclusive employee banking benefits.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights your relevant customer service experience and skills. We look forward to reviewing your application and potentially welcoming you to the Westpac team!