About Company
Westpac Banking Corporation, established in 1817, is Australia’s first bank and oldest company, and one of its largest banking organizations. While our primary operations are rooted in Australia, New Zealand, and the Pacific, our commitment to financial excellence, customer-centric service, and community support resonates globally. We are a diversified financial services group providing a full range of banking and financial services, including consumer, business and institutional banking, and wealth management services. At Westpac, we are driven by our purpose: ‘Helping Australians and New Zealanders prosper’. We foster an inclusive environment where our employees can thrive, grow, and make a real difference to the lives of our customers and the communities we serve. Join a legacy of trust, innovation, and unwavering dedication.
Job Description
Are you a highly motivated individual with a passion for exceptional customer service? Westpac Banking Corporation is urgently seeking a dedicated and professional Teller to join our team in the vibrant Lanikai area of Kailua, Hawaii. This is a critical role at the forefront of our customer interactions, where you will be instrumental in providing a seamless and positive banking experience. As a Teller, you will be the face of Westpac, assisting our valued customers with their daily financial transactions, resolving inquiries, and identifying opportunities to introduce them to products and services that can help them achieve their financial goals. We are looking for someone with strong communication skills, meticulous attention to detail, and a proactive approach to problem-solving. While this particular branch location is hypothetical for Westpac’s global presence, this role offers a genuine opportunity to develop your career within a world-renowned financial institution, applying your skills in a fast-paced, supportive environment focused on growth and customer prosperity. If you are passionate about making a difference and building strong customer relationships, we encourage you to apply.
Key Responsibilities
- Process a high volume of customer transactions accurately and efficiently, including deposits, withdrawals, payments, and transfers.
- Handle cash, cheques, and other financial instruments with precision and adhere to all security protocols.
- Identify customer needs and proactively cross-sell appropriate bank products and services, such as new accounts, loans, and credit cards.
- Resolve customer inquiries and issues promptly and professionally, escalating complex situations when necessary.
- Maintain up-to-date knowledge of bank products, services, policies, and procedures.
- Ensure compliance with all regulatory requirements and internal banking policies.
- Assist customers with self-service banking options and digital platforms.
- Build and maintain strong, positive relationships with customers to foster loyalty and trust.
- Collaborate with branch colleagues to achieve team goals and enhance overall branch performance.
- Participate in ongoing training and development opportunities to enhance skills and career progression.
Required Skills
- Minimum of 6 months experience in a customer service role, preferably in a cash-handling environment.
- Excellent verbal and written communication skills.
- Strong numerical aptitude and attention to detail.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Demonstrated ability to work accurately and efficiently under pressure.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience as a bank teller or in the financial services industry.
- Associate’s degree or higher in Business, Finance, or related field.
- Proven sales or cross-selling experience.
- Ability to speak multiple languages relevant to the local community.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Generous paid time off, including vacation, sick leave, and holidays.
- Employee assistance program.
- Opportunities for career advancement and professional development within a global institution.
- Employee banking benefits and discounts.
- Supportive and collaborative work environment.
How to Apply
Interested candidates are invited to apply directly through our careers portal. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Westpac team!