About Company
Emtel Ltd is a pioneer in the telecommunications industry in Mauritius and the Southern Hemisphere, having launched its services in 1989. For over three decades, Emtel has been at the forefront of innovation, consistently introducing cutting-edge mobile, internet, and fixed-line communication solutions to individuals and businesses across Mauritius. We pride ourselves on our commitment to connecting people, fostering digital inclusion, and delivering an unparalleled customer experience. As a dynamic and forward-thinking organization, Emtel is driven by a passion for technology and a dedication to service excellence. Joining Emtel means becoming part of a diverse and vibrant team that values innovation, integrity, and a customer-centric approach in everything we do. We believe in empowering our employees to grow professionally and personally, contributing to our collective success and shaping the future of connectivity in Mauritius.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a fast-paced environment where every interaction makes a difference? Emtel Ltd is seeking enthusiastic and dedicated Customer Care Representatives to join our dynamic team in Port Louis for an immediate start. This is a fantastic opportunity for individuals who are eager to embark on a rewarding career in the telecommunications sector and become the friendly voice of a leading brand.
As a Customer Care Representative, you will be the primary point of contact for our valued customers, providing exceptional support across various channels. Your mission will be to resolve queries, provide accurate information about Emtel’s innovative products and services, and ensure every customer interaction is positive and leaves them feeling valued and understood. We’re looking for individuals who can listen empathetically, troubleshoot efficiently, and maintain a professional and positive attitude, even when faced with challenging situations.
This role is ideal for those who possess excellent interpersonal skills, a proactive approach to problem-solving, and a genuine desire to deliver an outstanding customer experience. You will receive comprehensive training to equip you with all the knowledge and tools needed to succeed. If you’re ready to jumpstart your career, contribute to a legacy of innovation, and make an immediate impact within a supportive and collaborative environment, we encourage you to apply today! Join Emtel and help us connect Mauritius.
Key Responsibilities
- Provide first-class customer service via phone, email, and chat, addressing inquiries, resolving issues, and escalating complex cases as needed.
- Assist customers with product information, service activation, billing inquiries, technical support, and general account management.
- Accurately document all customer interactions and resolutions in the CRM system.
- Proactively identify customer needs and suggest appropriate Emtel products and services.
- Adhere to company policies, procedures, and service level agreements (SLAs) to ensure consistent service delivery.
- Continuously update knowledge on Emtel's products, services, and promotions.
- Maintain a high level of professionalism, empathy, and patience in all customer interactions.
- Collaborate with team members and other departments to ensure seamless customer experience.
Required Skills
- Excellent verbal and written communication skills in English and French (Creole is a plus).
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work effectively in a fast-paced, target-driven environment.
- A genuine passion for helping customers and delivering exceptional service.
- High school diploma or equivalent.
- Ability to start immediately.
Preferred Qualifications
- Previous experience in a customer service, call center, or retail environment.
- Familiarity with telecommunications products and services.
- Proficiency in other local languages.
- A post-secondary qualification or diploma.
Perks & Benefits
- Competitive salary package.
- Comprehensive training and development programs.
- Opportunities for career growth and advancement within a leading company.
- Health and wellness benefits.
- Employee discounts on Emtel products and services.
- A dynamic, supportive, and inclusive work environment.
- Modern office facilities in Port Louis.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and availability for an immediate start. Please ensure your application highlights your communication skills and customer-centric approach. We thank all applicants for their interest, however, only those selected for an interview will be contacted.