About Company
Shoprite, Africa’s largest food retailer, boasts a significant and continually expanding presence across Mozambique. We are deeply committed to contributing to the local economy, providing diverse employment opportunities, and ensuring access to quality products and services for all our customers. With a strong emphasis on local sourcing, sustainable practices, and community development initiatives, Shoprite Mozambique is recognized as an employer of choice, offering robust career paths and unparalleled development opportunities within a dynamic and fast-paced retail environment. We firmly believe in nurturing talent from within, empowering our leaders to drive success, and making a tangible difference in the lives of both our valued customers and dedicated employees. Join a company that is not just about retail, but about building careers and communities.
Job Description
The General Manager – Training Provided role at Shoprite Mozambique offers an exceptional opportunity for an ambitious and driven individual to step into a leadership position within a fast-paced and rewarding retail environment. This unique program is specifically designed to equip aspiring managers with the comprehensive skills, knowledge, and practical experience needed to successfully lead and manage one of our busy retail stores in Maputo. You will embark on a structured training journey, spanning several months, covering all facets of modern retail store operations. This intensive program will delve deep into sales management strategies, advanced inventory control techniques to minimize shrinkage and optimize stock levels, meticulous financial oversight including budgeting and cost management, and the implementation of customer service excellence protocols that define the Shoprite brand. Furthermore, you will gain hands-on experience in human resources, learning to effectively recruit, onboard, develop, and retain high-performing teams, as well as mastering merchandising techniques to create compelling and attractive product displays that drive sales.
Under the direct guidance of experienced regional managers and dedicated in-store mentors, you will learn to analyze key performance indicators, optimize store performance across all departments, cultivate a positive and productive team culture that fosters collaboration and growth, and ensure an outstanding, consistent shopping experience for our diverse customer base. This is more than just a job; it’s a career launchpad for future retail leaders who are passionate about making a tangible impact, solving complex operational challenges, and driving sustainable business growth in the Mozambican market. Upon successful completion of the rigorous training program, you will assume full general management responsibilities for an assigned store, overseeing all aspects from daily operations to strategic planning, and playing a critical role in Shoprite’s continued success and expansion throughout Mozambique.
We are actively seeking candidates who demonstrate a strong eagerness to learn, possess natural leadership qualities, exhibit exceptional problem-solving abilities, and are deeply committed to delivering operational excellence and unparalleled customer satisfaction. If you are ready to immerse yourself in the dynamic world of retail management, embrace new challenges, and grow significantly with a leading international brand that values its people and communities, we wholeheartedly encourage you to apply. Join Shoprite Mozambique and become a vital part of a team dedicated to serving our customers and building a rewarding career.
Key Responsibilities
- Participate actively and consistently in a structured training program covering all aspects of retail store management.
- Learn to effectively manage daily store operations, including opening and closing procedures, cash handling, and strict security protocols.
- Develop advanced skills in inventory management, accurate stock rotation, waste reduction, and ensuring optimal product availability at all times.
- Understand, implement, and innovate merchandising strategies to maximize sales and enhance the overall customer shopping experience.
- Learn to effectively recruit, train, motivate, and manage a diverse team of retail staff, fostering a positive, inclusive, and productive work environment.
- Monitor and meticulously analyze sales performance, identify emerging trends, and implement proactive strategies to achieve sales targets and profitability goals.
- Ensure strict compliance with all company policies, operational procedures, and relevant Mozambican legal regulations (e.g., labor laws, health & safety standards).
- Handle customer inquiries and complaints professionally, efficiently, and empathetically, ensuring consistently high levels of customer satisfaction.
- Assist in comprehensive budget planning, rigorous cost control, and accurate financial reporting for the assigned store location.
- Champion and embody a culture of exceptional customer service and operational excellence across all store functions.
Required Skills
- Proven leadership potential and a demonstrated ability to motivate and inspire a team.
- Strong analytical and problem-solving skills with a proactive approach to challenges.
- Excellent communication and interpersonal abilities, particularly in a multicultural setting (English and Portuguese highly desirable).
- High degree of commercial awareness and sound business acumen.
- Proficiency in basic computer applications (MS Office Suite, email, internet).
- Ability to work flexible hours, including evenings, weekends, and public holidays, as is customary in retail operations.
- Demonstrated commitment to continuous learning, personal growth, and professional development.
Preferred Qualifications
- Bachelor's degree or a Diploma in Business Management, Retail Management, or a closely related field.
- Previous supervisory or team leader experience in a retail, hospitality, or service-oriented environment (1-3 years).
- Familiarity with retail point-of-sale (POS) systems and inventory management software.
- Fluency in Portuguese and English is a significant advantage.
Perks & Benefits
- Comprehensive structured training and mentorship program designed for rapid career advancement.
- Competitive salary and performance-based incentives upon successful completion of training.
- Exceptional opportunity for rapid career progression within a leading international retail group.
- Health insurance benefits for employee.
- Generous employee discount on purchases.
- Dynamic, challenging, and supportive work environment.
- Continuous professional development and ongoing learning opportunities.
How to Apply
Interested candidates are invited to submit their detailed CV and a comprehensive cover letter outlining their suitability and passion for this unique General Manager role with training provided. Please ensure your application highlights any relevant leadership experience and your commitment to growth. Click on the application link below to apply directly through our official careers portal.