About Company
Commonwealth Bank of Australia (CBA) is one of the largest financial services organizations in Australia, New Zealand, and the Asia-Pacific region. With a rich history spanning over a century, CBA has built a reputation for innovation, customer focus, and financial stability. We are committed to fostering a diverse and inclusive workplace where every employee can thrive and contribute to our mission of delivering superior banking solutions. Our operations are the backbone of our service delivery, ensuring that our customers’ financial needs are met with efficiency, accuracy, and unwavering support. Joining CBA means becoming part of a global team dedicated to making a positive impact on the lives of millions.
Job Description
We are seeking a highly motivated and detail-oriented Operations Support professional to join our team in Wailuku, Hawaii. In this critical role, you will be instrumental in ensuring the smooth and efficient execution of our banking operations, providing essential back-office support that underpins our customer-facing services. This is an exciting opportunity for an individual with a strong foundation in administrative processes and a keen eye for accuracy to contribute significantly to our operational excellence.
As an Operations Support team member, you will be responsible for a wide array of tasks designed to maintain the integrity and efficiency of our financial systems and customer records. Your day-to-day will involve processing transactions, managing data, reconciling accounts, and resolving operational discrepancies. You will work closely with various departments, including customer service, compliance, and finance, to ensure that all processes adhere to regulatory requirements and internal policies. The ideal candidate will possess exceptional organizational skills, a proactive approach to problem-solving, and a commitment to maintaining the highest standards of accuracy and confidentiality.
This position is perfect for someone who thrives in a dynamic environment, is eager to learn, and is dedicated to supporting a global leader in financial services. You will be provided with comprehensive training on our systems and procedures, empowering you to become an expert in our operational workflows. If you are passionate about contributing to a world-class financial institution and possess the skills to excel in a fast-paced operational setting, we encourage you to apply. Join Commonwealth Bank of Australia and help us continue to deliver outstanding service to our customers.
Key Responsibilities
- Process a high volume of daily financial transactions and administrative tasks with precision and efficiency.
- Maintain accurate customer records and ensure data integrity across various banking systems.
- Reconcile accounts and investigate discrepancies, providing timely resolution.
- Adhere strictly to all company policies, procedures, and regulatory compliance standards.
- Provide operational support to front-line staff and other departments, addressing inquiries and escalating complex issues as needed.
- Assist in the preparation of reports and documentation for internal and external audits.
- Identify opportunities for process improvements and contribute to the implementation of new operational efficiencies.
- Safeguard sensitive customer information and maintain strict confidentiality.
- Participate in ongoing training and development to stay updated on banking products, services, and regulations.
Required Skills
- Minimum of 2 years of experience in an administrative, operational, or data entry role, preferably within a financial institution.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Proven ability to work independently and collaboratively in a team environment.
- A strong understanding of data confidentiality and security principles.
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- Experience with banking software or core financial systems.
- Knowledge of banking regulations and compliance requirements.
- Demonstrated problem-solving capabilities and a proactive approach to identifying solutions.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Employee wellness programs and resources.
- Employee assistance program (EAP).
- Positive and supportive work environment.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter clearly highlight your relevant experience and qualifications for this role. We look forward to reviewing your application.