About Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. From superfast broadband and fibre optic technology to cyber security and IT services, we connect millions of customers to the things that matter most. We are at the forefront of innovation, dedicated to creating a brighter future by connecting people and businesses globally. Our operations span across various continents, bringing cutting-edge technology and reliable services to diverse markets. As a company built on a foundation of engineering excellence and customer-centricity, we pride ourselves on fostering an inclusive environment where talent can thrive and make a tangible impact. Join our team and be part of a legacy that’s shaping the digital landscape.
Job Description
Are you a proactive and technically savvy individual looking to jumpstart your career with a global leader in telecommunications? BT Group is seeking a motivated Technical Assistant for an immediate start in Carrollton, Georgia. This pivotal role involves providing essential technical support and assistance across various operational facets, ensuring the smooth functioning of our systems and services. You will be instrumental in diagnosing and resolving technical issues, supporting infrastructure maintenance, and assisting senior technical staff with projects and daily tasks. This is an exciting opportunity to immerse yourself in a dynamic environment, gain hands-on experience with cutting-edge technologies, and contribute directly to our operational excellence.
As a Technical Assistant, you will play a crucial role in maintaining our high standards of service delivery. Your day-to-day will involve hands-on problem-solving, meticulous documentation, and collaborative teamwork. We are looking for someone who is eager to learn, adaptable, and possesses a strong foundational understanding of IT and networking principles. This position offers not just a job, but a pathway to professional growth within a globally recognized organization, providing you with the tools and mentorship to develop your skills and advance your career in a rapidly evolving industry. If you thrive in a fast-paced setting and are ready to tackle technical challenges head-on, we encourage you to apply and become an integral part of our Carrollton team.
Key Responsibilities
- Provide first-line technical support to internal teams, addressing hardware, software, and network-related issues.
- Assist in the installation, configuration, and maintenance of computer systems, network equipment, and peripherals.
- Perform routine system checks, updates, and troubleshooting to ensure optimal performance and security.
- Document technical issues, resolutions, and procedures accurately and comprehensively.
- Collaborate with senior technical staff on larger projects, deployments, and system upgrades.
- Manage inventory of technical equipment and supplies, ensuring availability when needed.
- Respond promptly to technical support requests, prioritizing tasks based on urgency and impact.
Required Skills
- Proficiency in Windows operating systems and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, LAN/WAN).
- Familiarity with hardware troubleshooting and component replacement.
- Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Exceptional organizational skills and attention to detail.
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field.
- Relevant technical certifications (e.g., CompTIA A+, Network+).
- Previous experience in a technical support or helpdesk role.
- Experience with ticketing systems and remote support tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and training.
- Employee assistance program.
- Life and disability insurance.
How to Apply
To apply for this exciting opportunity as a BT Technical Assistant, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to the BT Group team.