About Company
BT Group is a global leader in telecommunications, operating in over 180 countries. We connect people, companies, and organizations around the world, providing a comprehensive range of services including broadband, TV, mobile, and landline services, as well as complex networking, IT, and cybersecurity solutions for businesses. Our mission is to build a better future by connecting people and creating innovative technologies. We are committed to fostering a diverse and inclusive workplace where every voice is heard and valued. At BT Group, we believe in supporting our employees’ growth and well-being, offering opportunities for learning and development, and ensuring a positive and engaging work environment. Join us and be a part of a team that’s at the forefront of digital innovation.
Job Description
Are you passionate about helping people and thrive in a dynamic, customer-focused environment? BT Group is seeking enthusiastic and dedicated individuals to join our team as Part-Time Customer Support Representatives in Lawrenceville, Georgia. This role offers a flexible schedule, perfect for those seeking to balance work with other commitments, while still making a significant impact. As a key point of contact for our valued customers, you will be instrumental in providing exceptional service, resolving inquiries, and ensuring a positive experience with BT Group products and services. You will engage with customers over the phone, through email, and sometimes via chat, addressing a variety of issues ranging from technical support to billing questions and service upgrades. We are looking for individuals who possess excellent communication skills, a patient and empathetic approach, and a strong problem-solving mindset. You don’t need to be a telecom expert; we provide comprehensive training to equip you with the knowledge and tools you’ll need to succeed. If you are looking for a rewarding part-time opportunity with a global leader, where your contribution is truly valued, and where you can grow your customer service expertise, we encourage you to apply. This position is ideal for those who are highly organized, adaptable, and committed to delivering outstanding customer care, all while enjoying the flexibility that fits your lifestyle. Bring your positive attitude and dedication to customer satisfaction to BT Group, and help us continue to build lasting relationships with our customers.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Listen attentively to customer concerns, identify root causes of issues, and provide effective solutions.
- Troubleshoot common technical issues with BT Group products and services, guiding customers through resolution steps.
- Assist customers with billing inquiries, account management, and service changes or upgrades.
- Document customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of product and service knowledge to provide informed support.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Proactively identify opportunities to enhance the customer experience and contribute to team goals.
- Manage a flexible schedule effectively to meet operational needs and personal commitments.
Required Skills
- Minimum 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills with a clear and professional demeanor.
- Strong active listening skills and ability to empathize with customer needs.
- Proven problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency with basic computer applications and ability to navigate multiple systems simultaneously.
- High school diploma or equivalent.
- Ability to work independently and as part of a team in a fast-paced environment.
- Adaptability and willingness to learn new products, services, and technologies.
- Demonstrated reliability and commitment to a flexible work schedule.
Preferred Qualifications
- Associate’s degree or some college coursework.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Familiarity with telecommunications products and services (broadband, mobile, TV).
- Ability to speak Spanish or other languages is a plus.
- Previous experience in a flexible or part-time work arrangement.
Perks & Benefits
- Competitive hourly wage with opportunities for performance incentives.
- Flexible part-time scheduling options to accommodate personal commitments.
- Comprehensive paid training and ongoing professional development.
- Employee assistance program (EAP) for personal and professional support.
- Access to exclusive employee discounts on BT Group services and partner products.
- Supportive and collaborative team environment.
- Opportunity to work with a globally recognized telecommunications leader.
- Paid time off benefits (prorated for part-time employees).
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your customer service experience and your ability to manage a flexible schedule. We look forward to reviewing your application and potentially welcoming you to the BT Group team!