About Company
Tesco is a leading global retail giant, dedicated to serving shoppers with quality products, exceptional value, and outstanding customer service across various markets. With a rich history of innovation and a commitment to our communities, Tesco prides itself on fostering an inclusive and dynamic work environment. Although primarily known for our extensive operations in the UK and Europe, our vision extends to providing world-class support and service experiences globally. We believe in empowering our colleagues, encouraging growth, and celebrating diversity. Join our team and be part of an organization where your contribution truly makes a difference in shaping positive customer interactions and upholding our reputation for excellence.
Job Description
We are seeking highly motivated and customer-centric individuals to join our team as Customer Support Representatives in Victoria Park, Fort Lauderdale. This is an exciting opportunity for enthusiastic professionals who are passionate about delivering exceptional service and creating memorable experiences for our customers. As a vital part of our support team, you will be the first point of contact for inquiries, providing expert assistance and resolving issues with efficiency and a friendly demeanor. This role requires a keen eye for detail, strong communication skills, and a genuine desire to help others. You will be instrumental in maintaining customer satisfaction, reinforcing loyalty, and contributing to the overall success of Tesco’s commitment to service excellence. We offer a supportive environment where continuous learning and professional development are encouraged, enabling you to build a rewarding career with us. If you thrive in a fast-paced setting, possess a problem-solving mindset, and are eager to make a positive impact, we invite you to apply and become a valued member of our growing team.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Actively listen to customer concerns, troubleshoot problems, and provide effective solutions to ensure customer satisfaction.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Maintain a comprehensive knowledge of Tesco products, services, and policies to effectively assist customers.
- Document all customer interactions and resolutions in our CRM system with meticulous detail.
- Identify and escalate complex issues to senior team members or relevant departments when necessary.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Participate in ongoing training and development programs to enhance customer service skills and product knowledge.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Contribute to a positive team environment by sharing best practices and supporting colleagues.
Required Skills
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Demonstrated empathy and patience when dealing with diverse customer needs.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- High school diploma or equivalent.
- Proven ability to work both independently and as part of a collaborative team.
Preferred Qualifications
- Previous experience (6+ months) in a customer service or call center role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Bilingual proficiency (English and Spanish) is a significant advantage.
- Associate’s degree or higher in a relevant field.
Perks & Benefits
- Competitive hourly wage with opportunities for performance bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off, including vacation, sick leave, and holidays.
- Employee discount program on select Tesco products (where applicable).
- Opportunities for career advancement and professional development.
- Access to ongoing training and skill-enhancement workshops.
- 401(k) retirement plan with company matching contributions.
- Positive and supportive work environment.
- Team-building events and social activities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your relevant experience and why you believe you are a perfect fit for the Tesco Customer Support team. We look forward to reviewing your application!