About Company
Unilever is one of the world’s leading suppliers of Beauty & Personal Care, Home Care, and Foods & Refreshment products, with sales in over 190 countries and products used by 3.4 billion people every day. We have 147,000 employees and generated sales of €60.1 billion in 2022. Our portfolio of brands includes iconic names like Dove, Lipton, Knorr, Magnum, Axe, Hellmann’s, and Ben & Jerry’s. At Unilever, we believe in a world where everyone can thrive. We strive to make sustainable living commonplace, working to create a better business, a better planet, and a fairer, more inclusive society. Joining Unilever means becoming part of a diverse and inclusive global team committed to making a tangible positive impact on the world, all while fostering a culture of continuous learning and growth. We are proud of our heritage and excited about our future, driven by our purpose-led approach to business.
Job Description
Are you passionate about helping people and eager to make a difference from the comfort of your home? Unilever is seeking dedicated and empathetic individuals to join our dynamic Customer Service team as a Work From Home Representative. In this essential role, you will be the friendly voice of Unilever, providing exceptional support and guidance to our valued customers. You will play a crucial part in maintaining our reputation for quality and customer satisfaction, assisting with inquiries related to our diverse portfolio of beloved brands. This is a unique opportunity to contribute to a global leader in consumer goods, working remotely while staying connected to a supportive team. We’re looking for individuals who are not just problem-solvers, but also brand advocates, ready to engage with customers and ensure their experience with Unilever is nothing short of excellent. If you are a self-starter with a strong commitment to service, thrive in a fast-paced environment, and possess excellent communication skills, we encourage you to apply. This position is ideal for those seeking flexibility without compromising on a fulfilling career with significant impact. Join us and help shape the future of customer experience for some of the world’s most recognized brands.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding Unilever products, services, promotions, and policies.
- Effectively resolve customer complaints and issues, escalating complex cases to appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Educate customers on product features, usage, and benefits to enhance their overall experience.
- Identify and report potential product issues, trends, or frequently asked questions to management.
- Collaborate with internal teams to ensure seamless customer service and problem resolution.
- Adhere to all company guidelines and procedures, including data privacy and security protocols.
- Proactively seek opportunities to improve customer satisfaction and contribute to team goals.
- Participate in ongoing training and development sessions to stay updated on product knowledge and best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and general computer applications.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed, reliable internet connection and a quiet, dedicated home workspace.
- Strong organizational skills and attention to detail.
- Empathy and patience when dealing with diverse customer needs.
- Ability to adapt to changing priorities and learn new information quickly.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Experience within the Consumer Packaged Goods (CPG) or FMCG industry.
- Bilingual proficiency (e.g., Spanish and English) is a plus.
- High school diploma or equivalent; some college education preferred.
- Demonstrated ability to meet and exceed customer service metrics.
Perks & Benefits
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Employee discount programs on Unilever products.
- Opportunities for professional development and career advancement within a global company.
- Supportive work-from-home environment with robust tools and resources.
- Employee assistance program for personal and professional well-being.
- Diverse and inclusive company culture with global impact.
How to Apply
Ready to bring your passion for customer service to a world-leading company? If you meet the qualifications and are excited about a remote role with Unilever, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning more about how you can contribute to our team.