About Company
HSBC Bank USA, N.A. is a proud member of HSBC Holdings plc, one of the world’s largest banking and financial services organizations. With a rich history spanning over 150 years, HSBC connects millions of customers to the world’s opportunities, offering a comprehensive range of financial services to individuals, businesses, and institutions globally. Our commitment to excellence is reflected in our dedication to delivering exceptional service and innovative financial solutions that help our clients achieve their aspirations. At HSBC, we are more than just a bank; we are a community of diverse professionals united by a common goal: to build a better future. We are deeply committed to fostering a diverse and inclusive workplace where every employee feels valued, respected, and empowered to thrive. Joining our team in Pembroke Pines, Florida, means becoming part of a global network that values integrity, customer focus, and continuous professional growth. We invest in our people, providing comprehensive benefits, extensive training programs, and clear paths for career advancement, ensuring you have the tools and resources necessary to build a rewarding and impactful future with us.
Job Description
Are you an enthusiastic, highly motivated, and customer-focused individual eager for an immediate opportunity to launch or advance your career in the dynamic world of banking? HSBC in Pembroke Pines, Florida, is actively seeking a dedicated and professional Teller to join our thriving branch team. This is a fantastic opportunity to be the welcoming face of HSBC, providing unparalleled service and building strong, lasting relationships with our valued customers within the vibrant Pembroke Pines community. As a Teller, you will serve as a vital cornerstone of our branch operations, skillfully managing a diverse array of financial transactions with utmost precision and efficiency. Beyond the essential tasks of processing deposits, withdrawals, and transfers, you will play a crucial role in identifying customer financial needs, educating them about our broad spectrum of products and services, and making appropriate referrals to specialized colleagues such as Personal Bankers, Mortgage Specialists, or Small Business Relationship Managers. We are looking for an individual who is meticulously detail-oriented, possesses exceptional communication skills, both verbal and written, and is deeply committed to upholding HSBC’s rigorous standards of service, compliance, and ethical conduct. This role offers an immersive and hands-on experience into the foundational aspects of banking, all while being supported by comprehensive training, mentorship, and a collaborative team environment specifically designed to help you excel and grow. If you are ready to make a tangible impact, contribute to a world-class financial institution, and grow your career within a globally recognized brand, we strongly encourage you to apply for this exciting opportunity today.
Key Responsibilities
- Process a wide range of customer transactions accurately and efficiently, including deposits, withdrawals, transfers, check cashing, and loan payments.
- Manage and balance cash drawer daily, ensuring adherence to strict cash handling procedures and security protocols.
- Identify customer financial needs and proactively suggest suitable HSBC products and services, making appropriate referrals to other branch colleagues (e.g., Personal Bankers, Mortgage Specialists).
- Provide excellent customer service, resolving inquiries and issues promptly and professionally, and fostering strong customer relationships.
- Adhere strictly to all bank policies, procedures, regulatory guidelines, and compliance requirements.
- Maintain a high level of product knowledge and stay informed about new offerings and changes in banking services.
- Assist customers with digital banking solutions and self-service options.
- Contribute to the overall sales goals and customer satisfaction targets of the branch.
- Participate in ongoing training and development programs to enhance skills and career growth.
Required Skills
- Minimum of 6 months of experience in a customer service or cash handling role.
- Excellent verbal and written communication skills.
- Strong numerical aptitude and attention to detail.
- Ability to work accurately and efficiently in a fast-paced environment.
- Proficiency in basic computer applications and ability to learn new systems quickly.
- Demonstrated ability to handle confidential information with discretion.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience as a Bank Teller or in a financial services environment.
- Knowledge of banking products and services.
- Proven ability to identify sales opportunities and make referrals.
- Bilingual proficiency (e.g., Spanish/English) is a plus, given the diverse community.
- Associate's or Bachelor's degree in Business, Finance, or a related field.
Perks & Benefits
- Competitive salary and comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career advancement and professional development through internal training programs.
- Tuition reimbursement program.
- Employee assistance program and wellness initiatives.
- A supportive, inclusive, and collaborative work environment.
- Employee banking benefits.
How to Apply
If you are ready to embark on a fulfilling career with a global leader in banking, we invite you to apply. Please click on the application link below to visit the HSBC careers portal and submit your detailed resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the HSBC team in Pembroke Pines!