About Company
Scotiabank is a leading bank in the Americas. We are a team of 90,000+ employees, operating in 50+ countries around the world, making an impact every day on the lives of millions of customers. We provide diverse financial products and services, including personal and commercial banking, wealth management, corporate and investment banking. Our purpose is to help our customers, their families and their communities achieve success through a broad range of advice, products, and services. We are committed to fostering an inclusive, diverse, and equitable workplace where every employee feels valued and empowered to contribute their best.
Job Description
Join the Scotiabank team in Tampa, Florida, as a Customer Support Representative and become a vital link between our customers and the comprehensive financial solutions they rely on. At Scotiabank, we believe in a relationship-first approach, empowering our employees to make a tangible difference in the lives of individuals and communities across the Americas. This isn’t just a job; it’s an opportunity to build a rewarding career with a global leader committed to fostering talent, diversity, and innovation. We pride ourselves on creating a workplace where every voice is heard, and every contribution is valued, driving a culture of inclusion and mutual respect that extends from our team members to our customers.
As a Customer Support Representative, you will be the friendly and knowledgeable voice of Scotiabank, providing exceptional service to our diverse client base. You’ll engage with customers daily, assisting them with a wide range of inquiries, from account information and transaction details to digital banking support and product explanations. Your ability to listen attentively, empathize with customer needs, and navigate complex situations with a calm and confident demeanor will be paramount to your success. We are seeking individuals who are passionate about helping others, possess a natural talent for problem-solving, and thrive in a fast-paced, collaborative environment. You will be instrumental in guiding customers through their banking journey, ensuring their questions are answered comprehensively and their issues are resolved efficiently, always striving to exceed expectations.
Our Tampa office offers a vibrant and supportive workplace where you’ll be equipped with extensive training and ongoing development opportunities to sharpen your skills and advance your career within the financial services industry. You’ll learn the intricacies of financial services, gain expertise in our cutting-edge banking platforms, and become a trusted advisor to our customers. We foster a culture of respect, inclusion, and continuous improvement, where every team member’s contribution is valued, and personal and professional growth is encouraged. We invest in our employees, offering paths for advancement into more specialized roles within customer relations, operations, or other areas of the bank. If you’re looking for a role where you can apply your communication prowess, critical thinking, and dedication to service excellence to help Scotiabank uphold its reputation for outstanding customer care, then we encourage you to apply. Be part of a team that’s building a better financial future for everyone, one customer interaction at a time. Your journey with a truly international bank starts here, making a real impact every day.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information regarding Scotiabank products, services, and policies.
- Assist customers with account management, transaction inquiries, and technical support for digital platforms.
- Diagnose and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on self-service options and proactively identify opportunities to enhance their banking experience.
- Adhere strictly to all banking regulations, compliance guidelines, and company policies.
- Participate in ongoing training and development programs to stay updated on product knowledge and service standards.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in basic computer skills and navigating multiple software applications.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrated empathy and a customer-centric approach.
- Adaptability and willingness to learn new systems and procedures.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Knowledge of financial products and services.
- Bilingual proficiency (e.g., English and Spanish) is an asset.
- Associate’s or Bachelor’s degree in a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement savings plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program for personal and professional support.
- Inclusive and diverse workplace culture.
- Employee discounts on banking services.
How to Apply
Interested candidates are encouraged to click on the application link below to apply directly through the Scotiabank careers portal. Please ensure your resume and cover letter highlight your relevant experience and passion for customer service. We look forward to reviewing your application and potentially welcoming you to our team!