About Company
Scotiabank is a leading bank in the Americas. We are a global team of more than 90,000 employees, committed to helping our 25 million customers improve their financial position by providing a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. Our commitment to technology and innovation is central to our success, empowering our workforce to deliver exceptional service and drive global financial solutions. We foster an inclusive and supportive environment where every employee can thrive and make a significant impact.
Job Description
Scotiabank is seeking a dedicated and technically proficient IT Support Specialist to join our dynamic team, working remotely from Heritage Shores, Bridgeville, DE. In this vital role, you will be the first point of contact for our employees, providing comprehensive technical assistance and support for various IT systems, hardware, and software issues. This is an exciting opportunity to contribute to a global financial institution from the comfort of your home office, ensuring seamless operations for our colleagues. You will diagnose and resolve technical problems efficiently, escalating complex issues when necessary, and play a crucial part in maintaining high levels of user satisfaction and productivity. Your expertise will directly impact the daily efficiency of our teams, supporting Scotiabank’s commitment to technological excellence and operational resilience. We are looking for an individual with a strong problem-solving mindset, excellent communication skills, and a passion for technology, ready to embrace the challenges and rewards of a remote support environment.
Key Responsibilities
- Provide first-line technical support to Scotiabank employees for hardware, software, network, and system-related issues via phone, email, and chat.
- Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions or escalating to higher-level support teams when required.
- Install, configure, and maintain operating systems, applications, and peripherals on employee workstations, both remotely and in virtual environments.
- Manage user accounts, permissions, and access rights in accordance with security policies and compliance regulations.
- Document all support interactions, resolutions, and technical procedures accurately in the IT service management system.
- Participate in IT projects, including system upgrades, deployments, and security enhancements, as directed by IT management.
- Educate users on best practices for software usage, security protocols, and system maintenance to prevent recurring issues.
- Monitor system performance and proactively identify potential issues to ensure optimal uptime and efficiency.
Required Skills
- Minimum 2 years of experience in an IT Support or Help Desk role.
- Proficiency with Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Strong understanding of network fundamentals (TCP/IP, DNS, VPN) and remote access technologies.
- Experience with Active Directory user and group management.
- Excellent problem-solving abilities and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-service oriented with a patient and professional demeanor.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certifications.
- Experience with IT Service Management (ITSM) platforms (e.g., ServiceNow, Jira Service Desk).
- Familiarity with Mac OS environments.
- Knowledge of scripting languages (e.g., PowerShell) for automation tasks.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Employee stock purchase plan.
- Retirement savings plans with company matching contributions.
- Opportunities for professional development and career growth.
- Virtual employee assistance program and wellness initiatives.
- Supportive and collaborative remote work culture.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to the job posting where you can submit your resume and cover letter. Ensure your application highlights your experience in IT support and your ability to thrive in a remote work setting. We look forward to reviewing your application!