About Company
At RBC, we are a leading global financial institution, driven by a purpose to help our clients thrive and communities prosper. With a history spanning over 150 years, RBC has grown to become one of the largest banks in the world, serving over 17 million clients in Canada, the U.S., and 27 other countries. Our strength lies in our diverse team, unwavering commitment to integrity, and our client-first approach. In the U.S., RBC’s presence is primarily through RBC Wealth Management and City National Bank, providing a comprehensive suite of financial services. We believe in fostering a collaborative and inclusive environment where every employee can achieve their full potential, contributing to a culture of excellence and innovation. Join a company that values its people, supports professional growth, and makes a meaningful impact in the lives of its clients and the communities we serve.
Job Description
Are you passionate about helping people and delivering exceptional service? RBC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Rehoboth Beach, Delaware. In this vital role, you will be the first point of contact for our valued clients, providing comprehensive support and ensuring their banking and financial needs are met with efficiency and empathy. You will handle a diverse range of inquiries, resolve issues, and guide clients through our various products and services. This is more than just a customer service job; it’s an opportunity to build lasting relationships, contribute to the financial well-being of our community members, and uphold RBC’s reputation for excellence. We are looking for someone who is not only an excellent communicator but also a proactive problem-solver, dedicated to creating positive client experiences. If you thrive in a dynamic environment, possess a strong work ethic, and are committed to professional growth, we encourage you to apply and become a part of our dedicated Rehoboth Beach team.
Key Responsibilities
- Serve as the primary point of contact for client inquiries via phone, email, and in-person, providing accurate and timely information.
- Actively listen to clients to understand their needs, effectively resolve concerns, and escalate complex issues to appropriate departments when necessary.
- Educate clients on RBC's products, services, and digital solutions, identifying opportunities to enhance their financial experience.
- Process routine transactions and account maintenance requests with precision and adherence to established policies and procedures.
- Maintain meticulous records of client interactions and transactions in our systems, ensuring data accuracy and confidentiality.
- Proactively identify potential issues or service gaps and contribute to continuous improvement initiatives.
- Adhere strictly to all banking regulations, compliance requirements, and company policies.
- Collaborate with team members to achieve departmental goals and uphold a positive and supportive work environment.
- Participate in ongoing training and development to stay informed about new products, services, and industry best practices.
Required Skills
- Excellent verbal and written communication skills with a clear, professional, and friendly demeanor.
- Strong active listening skills and ability to empathize with clients' situations.
- Proven problem-solving abilities and a methodical approach to resolving client issues.
- Proficiency in using computer systems, including Microsoft Office Suite and CRM software.
- Exceptional attention to detail and accuracy in all tasks.
- Ability to work effectively both independently and as part of a team.
- High level of integrity and ability to handle confidential information responsibly.
- Flexibility to adapt to changing client needs and business priorities.
Preferred Qualifications
- Previous experience in a customer service role, preferably within banking or financial services.
- Familiarity with financial products and services.
- Experience using Salesforce or similar CRM platforms.
- A foundational understanding of relevant banking regulations.
- Local knowledge of the Rehoboth Beach community.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increases.
- Comprehensive health, dental, and vision insurance plans.
- Robust 401(k) retirement savings plan with company matching contributions.
- Generous paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development, training, and career advancement within a global organization.
- Employee assistance programs and wellness initiatives.
- Access to exclusive employee discounts and financial wellness resources.
- A supportive and inclusive work environment committed to diversity.
How to Apply
Ready to make a difference and grow your career with RBC? We encourage you to click the application link below to submit your resume and cover letter. Tell us why you are the perfect fit for this role and our Rehoboth Beach team. We look forward to reviewing your application!