About Company
Chevron is one of the world’s leading energy companies, with a global presence spanning exploration, production, refining, marketing, and chemical manufacturing. At Chevron, we are committed to providing reliable, affordable, and ever-cleaner energy that is essential for human progress. Our core values of integrity, trust, diversity, and ingenuity guide our actions and foster a culture where every employee can thrive. We believe in powering the world responsibly and are dedicated to making a positive impact on the communities where we operate. Joining Chevron means becoming part of a diverse team focused on innovation, safety, and delivering excellence in everything we do. Our customer service team plays a vital role in upholding our reputation for quality and reliability, ensuring that every interaction reflects our commitment to our customers and partners. We are not just about energy; we are about people, progress, and a sustainable future.
Job Description
We are immediately hiring for a dedicated and enthusiastic Customer Service Representative to join our team in West Hartford, CT. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their inquiries and concerns are addressed promptly and professionally. This is an exciting opportunity to contribute to a world-renowned energy company, helping us maintain our high standards of customer satisfaction and operational excellence. You will handle a diverse range of customer interactions, from answering questions about our products and services to resolving complex issues with efficiency and a customer-first mindset. Success in this role requires a keen ability to listen, empathize, and communicate clearly, transforming challenges into positive experiences. If you are passionate about helping others, possess a strong work ethic, and are eager to grow your career within a supportive and dynamic environment, we encourage you to apply. We are looking for individuals who are quick learners, detail-oriented, and capable of working both independently and as part of a collaborative team. Your contribution will directly impact our customer relationships and overall business success, making this a truly impactful position within our organization. This is a full-time, on-site role, offering stability and significant opportunities for professional development within Chevron.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and potentially in-person, providing accurate and timely information.
- Actively listen to customer concerns, identify root causes, and offer effective solutions or escalate issues to appropriate departments when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the company's CRM system.
- Educate customers on Chevron's products, services, and policies, ensuring a clear understanding of available options.
- Process customer requests, including account changes, billing inquiries, and service activations/deactivations, with precision.
- Collaborate with internal teams, such as technical support, sales, and operations, to ensure seamless customer experience and problem resolution.
- Adhere to all company policies, procedures, and service level agreements (SLAs) to ensure consistent service delivery.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Contribute to a positive team environment by assisting colleagues and sharing best practices.
Required Skills
- Minimum 1 year of experience in a customer service role, preferably in a call center or high-volume environment.
- Exceptional verbal and written communication skills with a clear and professional demeanor.
- Strong problem-solving abilities and a knack for critical thinking to resolve complex customer issues.
- Proficiency in using CRM software and other standard office applications (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a collaborative team.
- Demonstrated empathy and patience when dealing with diverse customer needs and personalities.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Communications, or a related field.
- Experience in the energy, oil & gas, or utilities industry.
- Familiarity with Salesforce or similar CRM platforms.
- Bilingual proficiency (e.g., Spanish, Portuguese) is a plus.
- Proven track record of achieving customer satisfaction targets and performance metrics.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development and career advancement within a global company.
- Employee assistance programs and wellness initiatives.
- Life and disability insurance.
- Employee discount programs.
How to Apply
If you are eager to contribute your skills to a leading global energy company and make a real difference in customer satisfaction, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Chevron team.