About Company
ExxonMobil is one of the world’s largest publicly traded international energy companies, providing energy that helps underpin prosperity and human progress. With a century of innovation, we’re dedicated to safely and responsibly meeting the world’s growing demand for energy. Our commitment extends beyond providing fuels and lubricants; we strive to foster a culture of integrity, excellence, and respect, empowering our employees to achieve their full potential while contributing to a sustainable future. We operate across the globe, from upstream exploration and production to downstream refining and chemicals manufacturing, powering communities and industries worldwide. Joining ExxonMobil means becoming part of a diverse and dynamic team dedicated to solving complex challenges and making a tangible impact on the world.
Job Description
Are you a natural problem-solver with a passion for helping people? Do you thrive in a fast-paced environment where your communication skills make a real difference? ExxonMobil is currently seeking dedicated and enthusiastic individuals to join our team as Customer Support Representatives in Glenbrook, Stamford, CT. This is a fantastic opportunity to become the friendly and knowledgeable voice of a global energy leader, ensuring our customers receive unparalleled service and support. In this vital role, you will be the first point of contact for a diverse range of inquiries, building positive relationships and resolving issues efficiently and effectively. You will engage with customers across various channels, including phone, email, and potentially chat, providing information, addressing concerns, and guiding them through our services and products. We are looking for individuals who are not just service-oriented but also possess a keen eye for detail, a proactive approach to problem-solving, and the ability to maintain composure and professionalism in all interactions. This position is ideal for someone looking to start or advance their career in customer service within a stable, reputable, and forward-thinking company. You’ll be part of a supportive team environment, receiving comprehensive training to equip you with the knowledge and tools necessary to succeed. At ExxonMobil, we believe that exceptional customer support is key to our success, and we empower our representatives to go above and beyond to ensure customer satisfaction. If you are eager to contribute to a company that powers the world, applies advanced technology, and values its employees, we encourage you to apply and become an essential part of our Glenbrook team.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate information regarding ExxonMobil products, services, accounts, and policies.
- Resolve customer complaints and issues with empathy and efficiency, escalating complex cases to appropriate departments when necessary.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customer needs to achieve satisfaction and build lasting relationships.
- Educate customers on self-service options and company resources.
- Maintain a high level of product and service knowledge.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and the ability to empathize.
- Proven problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and general office applications.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- High school diploma or equivalent.
- Adaptability and willingness to learn new systems and processes.
Preferred Qualifications
- Associate’s or Bachelor's degree in a related field.
- Previous experience in a customer service or call center environment, preferably in the energy or financial sector.
- Bilingual proficiency (e.g., Spanish, French).
- Experience with advanced CRM systems (e.g., Salesforce).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career advancement and professional development.
- Employee assistance program (EAP).
- Tuition reimbursement program.
- Discounts on company products and services.
- A supportive and inclusive work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application.