About Company
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality for more than 170 years. Active in more than 200 countries, the company focuses on intelligent infrastructure for buildings and distributed energy systems, automation and digitalization in the process and manufacturing industries, smart mobility solutions, and health technology. We are committed to fostering a diverse and inclusive environment where every employee can thrive and contribute to shaping a sustainable future. Joining Siemens means becoming part of a team that is not just building technology, but also building the future. We drive progress that benefits society, from more resource-efficient factories to resilient supply chains, and smarter homes and grids, to high-quality healthcare. Our innovative spirit and commitment to making a tangible impact are what set us apart.
Job Description
Are you a highly motivated and technically proficient IT Support Specialist with a passion for problem-solving and a desire to work remotely from the vibrant community of Table Mesa, Boulder? Siemens is seeking a dedicated IT Support professional to join our team, providing essential technical assistance to our diverse workforce. This is a unique opportunity to contribute to a world-renowned organization while enjoying the flexibility and comfort of working from your home office. As a Siemens IT Support Specialist, you will be the first point of contact for our employees, tackling a wide array of technical issues ranging from software glitches and hardware malfunctions to network connectivity problems. Your expertise will ensure our operations run smoothly, empowering our teams to continue their groundbreaking work in electrification, automation, and digitalization.
This remote role requires a self-starter who can manage their workload effectively, communicate clearly across various platforms, and maintain a high level of customer satisfaction. While based out of Table Mesa, Boulder, you will be part of a larger global IT support network, collaborating with colleagues and utilizing advanced remote tools to diagnose and resolve technical challenges. We are looking for someone who thrives in a dynamic environment, is eager to learn new technologies, and is committed to delivering exceptional support. If you are passionate about technology, dedicated to user success, and ready to make a significant impact from your home in Boulder, we encourage you to apply. Join Siemens and help us build the future, one solved IT issue at a time.
Key Responsibilities
- Provide first-line and second-line technical support to end-users via phone, email, chat, and remote assistance tools.
- Troubleshoot and resolve hardware, software, network, and application issues, escalating complex problems to specialized teams when necessary.
- Install, configure, and maintain computer hardware, operating systems (Windows, macOS), and software applications.
- Manage user accounts and access permissions in Active Directory and other enterprise systems.
- Document all support interactions, resolutions, and solutions in the IT service management system.
- Proactively identify recurring issues and contribute to the development of knowledge base articles and self-help guides.
- Assist with IT asset management, including inventory tracking and procurement support.
- Ensure compliance with company IT policies, security standards, and best practices.
- Participate in IT projects and initiatives as required, contributing to system improvements and upgrades.
- Stay current with emerging technologies and industry best practices to enhance support capabilities.
Required Skills
- Minimum of 3 years of experience in IT support or a similar role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with Microsoft Office 365 suite (Outlook, Word, Excel, Teams).
- Familiarity with remote desktop support tools and IT service management (ITSM) software.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a commitment to delivering high-quality service.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Industry certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation.
- Experience with enterprise-level systems (e.g., SAP, Salesforce) or specialized engineering software.
- Basic scripting knowledge (e.g., PowerShell, Python) for automation tasks.
- Experience supporting mobile devices (iOS, Android).
- Prior experience in a global or large corporate IT environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and holidays.
- Flexible remote work schedule.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Access to Siemens' global learning platforms.
- Discounts on Siemens products and services.
How to Apply
Interested candidates are invited to apply directly through the Siemens career portal. Please click on the application link below to submit your resume and cover letter, detailing your relevant experience and why you are an ideal fit for this remote IT Support role based in Table Mesa, Boulder. We look forward to reviewing your application and potentially welcoming you to the Siemens team.