About Company
Wells Fargo & Company is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of all middle-market companies in the U.S. We provide banking, investment, and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth and Investment Management. Our mission is to satisfy our customers’ financial needs and help them succeed financially. At Wells Fargo, we believe in supporting our employees with robust benefits, career development opportunities, and a commitment to diversity and inclusion. Join a company where you can make a real difference to our customers and communities.
Job Description
We are seeking a dedicated and technically proficient IT Support Specialist to join our dynamic team, working remotely from your home office based out of Fort Collins, Colorado. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless technological operations across a vast network. As a remote IT Support Specialist, you will provide critical technical assistance and support related to computer systems, hardware, and software, specifically for Wells Fargo team members. Your day-to-day will involve troubleshooting issues, diagnosing problems, and guiding users through solutions, all while maintaining Wells Fargo’s stringent security and compliance standards. This role requires an individual who is not only technically adept but also possesses exceptional communication skills and a strong commitment to service excellence, even in a virtual environment. You will be instrumental in minimizing downtime, enhancing productivity, and contributing to the overall efficiency of our financial operations. We are looking for someone who thrives in a fast-paced, problem-solving environment and is eager to adapt to evolving technologies. If you have a passion for technology, a knack for helping others, and the self-discipline to excel in a work-from-home setting, this opportunity at Wells Fargo offers a challenging and rewarding career path with ample room for growth and professional development within a leading financial institution. You will be a crucial part of a team that keeps our colleagues connected and operational, directly supporting the high standards of a global financial services leader.
Key Responsibilities
- Provide first-line technical support to Wells Fargo employees regarding hardware, software, network, and system issues via phone, email, and chat.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
- Install, configure, and troubleshoot software applications, operating systems (Windows, macOS), and various peripherals.
- Manage user accounts, permissions, and access rights in accordance with security policies.
- Document all support interactions, resolutions, and solutions in the IT service management system.
- Provide clear, concise, and patient guidance to non-technical users, ensuring they understand the steps to resolve issues.
- Participate in the deployment and configuration of new hardware and software remotely.
- Monitor system performance and escalate potential issues proactively.
- Adhere to all Wells Fargo compliance, security, and data privacy protocols.
- Maintain a professional and customer-focused demeanor in all interactions.
Required Skills
- 2+ years of experience in an IT Support or Help Desk role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting common hardware issues (laptops, desktops, printers).
- Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with network connectivity and basic network troubleshooting.
- Excellent verbal and written communication skills.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving and analytical abilities.
- High school diploma or GED.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with Active Directory, Microsoft Exchange, and VPN technologies.
- Previous experience supporting users in a large corporate or financial services environment.
- Experience with remote desktop tools and IT service management platforms (e.g., ServiceNow).
Perks & Benefits
- Comprehensive Medical, Dental, and Vision insurance plans.
- 401(k) plan with company matching contributions.
- Paid Time Off (PTO) and paid holidays.
- Employee assistance program (EAP).
- Tuition reimbursement and professional development opportunities.
- Work-from-home flexibility and support.
- Wellness programs and resources.
- Employee discount programs.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience in IT support and your ability to thrive in a remote work environment. We look forward to reviewing your qualifications!