About Company
Raya Contact Center is a leading Business Process Outsourcing (BPO) service provider and a pioneer in the industry, headquartered in Egypt with a global footprint. For over two decades, Raya Contact Center has been dedicated to delivering exceptional customer experiences and innovative BPO solutions to a diverse portfolio of clients across various sectors including telecommunications, banking, automotive, technology, and retail. We pride ourselves on our commitment to operational excellence, technological advancement, and investing in our people. Our extensive training programs and culture of continuous learning empower our employees to grow professionally and achieve their full potential. With state-of-the-art facilities and a dynamic, inclusive work environment, Raya Contact Center offers unparalleled opportunities for career development and exposure to international best practices. Join us and be part of a team that is shaping the future of customer service and business support globally.
Job Description
Are you a highly analytical individual with a passion for problem-solving and an eagerness to kickstart your career in business analysis? Raya Contact Center is excited to announce an opportunity for an aspiring Business Analyst to join our dynamic team in Giza, Egypt. This entry-level role is specifically designed for individuals who are keen to learn and grow, as it comes with comprehensive training provided by our experienced professionals. As a Business Analyst, you will play a crucial role in understanding, documenting, and improving our business processes and systems. You will work closely with various stakeholders, from operations to IT, to identify business needs, analyze data, and translate requirements into actionable solutions that drive efficiency and enhance customer satisfaction. Your journey will begin with a structured training program that will equip you with the fundamental tools, methodologies, and industry knowledge required to excel. This includes learning about process mapping, requirements gathering, data modeling, and project lifecycle management. You will gain hands-on experience in analyzing complex datasets, preparing detailed reports, and contributing to strategic initiatives. This position offers a unique chance to develop a strong foundation in business analysis, collaborating on impactful projects from day one. If you’re a curious learner, a meticulous thinker, and someone who thrives in a collaborative environment, this is the perfect opportunity to launch your career with a market leader dedicated to your professional growth. Embrace the challenge and become an integral part of our journey towards operational excellence.
Key Responsibilities
- Participate in a structured training program to learn business analysis methodologies, tools, and best practices.
- Assist in gathering, analyzing, and documenting business requirements from various stakeholders.
- Support the creation of process maps, flowcharts, and other visual aids to illustrate current and future state processes.
- Help analyze data to identify trends, patterns, and areas for improvement in business operations.
- Contribute to the development of functional specifications and user stories for system enhancements.
- Collaborate with project managers, developers, and quality assurance teams to ensure solutions meet business needs.
- Prepare and present reports, findings, and recommendations to internal teams.
- Assist in conducting user acceptance testing (UAT) and post-implementation reviews.
- Maintain clear and concise documentation of all analysis activities and project artifacts.
- Continuously learn and stay updated on industry best practices and emerging technologies in business analysis.
Required Skills
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills in English and Arabic
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to learn new concepts and technologies quickly
- High attention to detail and organizational skills
- Proactive and self-motivated with a strong work ethic
Preferred Qualifications
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
- Familiarity with basic project management principles
- Basic understanding of SQL or data visualization tools (e.g., Power BI, Tableau)
- Any relevant certifications (e.g., Entry Certificate in Business Analysis – ECBA)
Perks & Benefits
- Comprehensive and structured training program
- Competitive salary package
- Medical insurance coverage
- Opportunities for rapid career advancement
- Exposure to diverse industries and international clients
- Dynamic and supportive work environment
- State-of-the-art office facilities
- Continuous learning and development opportunities
- Employee recognition programs
How to Apply
Interested candidates are invited to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Raya Contact Center family.