About Company
JPMorgan Chase & Co. is a leading global financial services firm with operations worldwide. We are committed to fostering an inclusive and diverse workplace where every employee feels valued and empowered to achieve their full potential. With a history spanning over 200 years, we are dedicated to providing innovative solutions to our clients, while also contributing positively to the communities we serve. Joining JPMorgan Chase means becoming part of a team that is shaping the future of finance, driven by integrity, excellence, and a passion for making a difference. We believe in investing in our people and providing the resources needed for continuous growth and development.
Job Description
Are you a highly motivated and customer-focused IT professional looking for an opportunity to contribute your technical expertise from the comfort of your home? JPMorgan Chase & Co. is seeking a dedicated IT Support Specialist to join our dynamic Global Technology team, operating remotely from the Natomas, Sacramento area. In this critical work-from-home role, you will be the first point of contact for our employees, providing essential technical assistance, troubleshooting hardware and software issues, and ensuring seamless operation of our internal systems. This position demands a strong problem-solver with excellent communication skills who can work independently while adhering to the highest standards of service and security. You will play a vital role in maintaining the productivity of our workforce by resolving technical challenges efficiently and effectively, supporting a wide range of applications, operating systems, and network connectivity issues. Our ideal candidate thrives in a fast-paced environment, possesses a meticulous attention to detail, and is passionate about delivering exceptional support. You’ll be instrumental in supporting a vast global enterprise, requiring adaptability and a continuous learning mindset to keep pace with evolving technology. Join us in providing top-tier technical support that keeps our global operations running smoothly and securely.
Key Responsibilities
- Provide first-line technical support via phone, email, chat, and remote assistance tools for internal employees.
- Troubleshoot and resolve hardware, software, network connectivity, and application-related issues (e.g., Windows OS, macOS, Microsoft Office Suite).
- Install, configure, and maintain operating systems, peripherals, and various business applications.
- Manage user accounts, permissions, and access rights in Active Directory and other identity management systems.
- Document all support interactions, resolutions, and technical procedures accurately in the IT service management system.
- Escalate complex issues to appropriate second-level support teams when necessary, ensuring smooth transitions.
- Educate users on best practices for system usage, security protocols, and new technology rollouts.
- Monitor system performance and proactively identify potential issues before they impact productivity.
- Participate in IT projects and initiatives as assigned, including software deployments, system upgrades, and migrations.
- Ensure compliance with company IT policies, security standards, and regulatory requirements specific to financial services.
Required Skills
- Minimum of 2 years of experience in an IT support, helpdesk, or desktop support role.
- Proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Strong understanding and hands-on experience with Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Experience with Active Directory for user and group management, password resets, and account provisioning.
- Familiarity with network fundamentals including TCP/IP, DNS, DHCP, and VPN client connectivity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to diagnose and resolve technical issues independently and efficiently.
- Strong customer service orientation, empathy, and interpersonal skills.
- Ability to work effectively and manage time efficiently in a remote, self-managed environment with minimal supervision.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
- Experience with IT service management (ITSM) tools such as ServiceNow or similar platforms.
- Familiarity with mobile device management (MDM) solutions (e.g., Intune, Workspace ONE).
- Experience supporting virtual desktop infrastructure (VDI) environments (e.g., VMware Horizon, Citrix Virtual Apps and Desktops).
- Basic scripting knowledge (e.g., PowerShell) for automation tasks.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans starting from day one.
- 401(k) retirement plan with robust company match.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Tuition reimbursement and extensive professional development opportunities to support career growth.
- Employee assistance programs and wellness initiatives.
- Remote work flexibility, providing a healthy work-life balance and a supportive virtual environment.
- Access to exclusive employee banking services, discounts, and financial wellness programs.
How to Apply
Interested candidates are encouraged to apply directly by clicking the link below to visit our careers page. Please use the search bar to look for ‘IT Support’ or ‘Technology Infrastructure’ roles and apply the ‘Remote’ or ‘California’ filters to find suitable opportunities. We thank all applicants for their interest, but only those selected for an interview will be contacted. We are an Equal Opportunity Employer and value diversity.