About Company
KPMG LLP is one of the world’s leading professional services firms, providing innovative business solutions and audit, tax, and advisory services to many of the world’s largest and most prestigious organizations. With a global presence and a commitment to excellence, KPMG helps clients navigate complex challenges, mitigate risks, and seize opportunities. Our firm is built on a foundation of integrity, diversity, and collaboration, fostering an environment where our people can thrive professionally and personally. We believe that by empowering our employees, we can deliver exceptional value to our clients and contribute positively to the communities we serve. Joining KPMG means becoming part of a diverse and dynamic team dedicated to making a difference, where your contributions are recognized and your growth is prioritized. We are committed to fostering an inclusive culture where every individual feels valued and has the opportunity to succeed.
Job Description
KPMG is seeking a dedicated and client-focused Client Support Specialist to join our team in Victorville, California. In this critical role, you will be the primary point of contact for our clients, providing comprehensive support and ensuring their inquiries and needs are addressed promptly and professionally. This position is vital to maintaining KPMG’s reputation for exceptional client service, playing a direct role in fostering positive client relationships and enhancing their overall experience with our firm. You will handle a diverse range of client interactions, from technical assistance and service inquiries to information requests and issue resolution, always striving for first-call resolution where possible. The ideal candidate will possess a strong aptitude for problem-solving, excellent communication skills, and a genuine desire to assist others. You will be responsible for documenting client interactions accurately, escalating complex issues to appropriate internal teams, and following up to ensure timely and satisfactory resolutions. This role offers an excellent opportunity to grow within a prestigious global firm, working alongside experienced professionals and contributing to a culture of continuous improvement and client satisfaction. We are looking for an individual who is proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining a calm and reassuring demeanor. This role requires a commitment to understanding client needs and translating them into actionable solutions, upholding KPMG’s high standards of quality and professionalism in every interaction. If you are passionate about delivering outstanding client support and eager to build a career with a leading professional services firm, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for client inquiries via phone, email, and chat, providing timely and accurate information and support.
- Diagnose and resolve technical and service-related issues, guiding clients through solutions or escalating to specialized teams when necessary.
- Document all client interactions, issues, and resolutions accurately in our CRM system, ensuring thorough and consistent record-keeping.
- Collaborate with various internal departments to gather information, coordinate solutions, and ensure a seamless client experience.
- Provide clear, concise, and professional communication to clients, ensuring a positive and reassuring interaction.
- Identify trends in client inquiries and suggest improvements to processes, tools, or knowledge base content.
- Maintain up-to-date knowledge of KPMG’s services, policies, and internal systems to provide comprehensive support.
- Participate in ongoing training and development opportunities to enhance skills and stay informed of industry best practices.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a collaborative team.
- Exceptional client service orientation and professionalism.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Communications, or a related field.
- 1-2 years of experience in a client service, help desk, or customer support role, preferably in a professional services environment.
- Familiarity with CRM software (e.g., Salesforce).
- Experience with IT troubleshooting and technical support.
- Bilingual skills (e.g., Spanish/English) are a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Paid time off (vacation, sick leave, and holidays).
- Opportunities for professional development and continuous learning.
- Tuition reimbursement program.
- Employee assistance program and wellness initiatives.
- Access to a global network of professionals and mentors.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience and skills. KPMG is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.