About Company
PwC is a global network of firms delivering world-class assurance, tax, and consulting services. We’re committed to building trust in society and solving important problems for our clients, people, and communities. With a presence in 152 countries and over 327,000 people, we are one of the world’s leading professional services networks. At PwC, you’ll be part of a diverse and inclusive environment where you can develop your skills, grow your career, and make a tangible impact. We believe in empowering our people to thrive, offering continuous learning opportunities, cutting-edge technology, and a culture that values collaboration, innovation, and integrity. Join us and be part of a team that helps organizations and individuals create the value they’re looking for.
Job Description
Are you passionate about delivering exceptional service and eager to contribute to a world-renowned professional services firm? PwC is seeking a highly motivated and detail-oriented Client Service Associate to join our dynamic team, supporting our operations in the Elk Grove and broader Sacramento metropolitan area. This is an incredible opportunity for individuals who thrive in a fast-paced, client-centric environment and are ready to play a critical role in enhancing our client relationships and operational efficiency.
As a Client Service Associate, you will be at the forefront of our commitment to excellence, providing crucial support that directly impacts our service delivery. This role is more than just traditional customer service; it involves understanding client needs, coordinating internal resources, and ensuring seamless communication to facilitate successful project outcomes. You will work closely with various internal teams, including our consulting, assurance, and tax professionals, to ensure our clients receive timely, accurate, and high-quality assistance. Your day-to-day will involve a blend of direct client interaction, problem-solving, and administrative support, requiring a proactive approach and keen attention to detail.
We are looking for someone who can anticipate challenges, propose solutions, and maintain a professional and empathetic demeanor, even under pressure. This hybrid role offers the flexibility of working both remotely and from our local office, allowing you to balance work and personal life while staying connected to your team and the broader PwC community. If you are a natural communicator, a meticulous organizer, and possess a strong desire to contribute to a leading professional services organization, we encourage you to apply. This is an immediate hiring opportunity for an individual ready to make an immediate impact and grow their career within PwC. We value diversity and encourage all qualified candidates to apply, bringing their unique perspectives and experiences to our team.
Key Responsibilities
- Serve as a primary point of contact for client inquiries, providing timely and accurate information and support.
- Manage and resolve client issues and requests, escalating complex problems to appropriate internal teams when necessary.
- Coordinate with internal departments (e.g., project managers, technical teams, billing) to ensure comprehensive client service delivery.
- Maintain accurate and detailed records of client interactions and transactions in CRM systems.
- Prepare client-facing communications, reports, and presentations as needed.
- Proactively identify opportunities to improve client satisfaction and streamline service processes.
- Assist in the onboarding of new clients and support existing client relationships.
- Stay informed about PwC's services, policies, and industry trends to provide informed support.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Adhere strictly to all company policies, compliance regulations, and data privacy standards.
Required Skills
- Minimum 1 year of experience in a customer service, client support, or administrative role.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and as part of a team in a hybrid work environment.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to manage multiple tasks and prioritize effectively under pressure.
- High level of professionalism and a client-centric mindset.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field.
- Experience working in a professional services, consulting, or corporate environment.
- Familiarity with CRM software (e.g., Salesforce, HubSpot).
- Knowledge of industry-specific tools and technologies.
- Proven track record of exceeding client expectations and achieving service goals.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and continuous learning.
- Tuition reimbursement program.
- Employee assistance programs and wellness initiatives.
- Hybrid work model for flexibility and work-life balance.
- Access to a global network of professionals and mentors.
- Inclusive and diverse work environment.
How to Apply
Interested candidates are encouraged to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this role. We appreciate all applications, but only those selected for an interview will be contacted.