About Company
General Motors (GM) is a global automotive leader committed to designing, building, and selling the world’s best vehicles. With a rich history of innovation spanning over a century, GM is at the forefront of the industry’s transformation, investing heavily in electric vehicles, autonomous technology, and advanced connectivity solutions. Our diverse portfolio of brands and services touches millions of lives daily, and our success is driven by a passionate team dedicated to pushing boundaries and delivering exceptional customer experiences. We believe in fostering a collaborative, inclusive environment where every voice is heard, and every employee is empowered to contribute to our mission of creating a safer, better, and more sustainable future of mobility. Join GM and be part of a team that’s redefining what’s possible.
Job Description
Are you passionate about helping people and thrive in a fast-paced environment? General Motors (GM) is immediately hiring a dedicated and enthusiastic Customer Service Representative to join our team in Prattville, Alabama. This pivotal role is your opportunity to be the voice of GM, providing exceptional support and service to our valued customers. You will be instrumental in ensuring a positive experience for every customer interaction, addressing inquiries, resolving issues, and building lasting relationships. We are seeking individuals who are empathetic, excellent communicators, and possess a strong problem-solving mindset. If you are ready to kick-start a rewarding career with a global leader and contribute to a legacy of customer satisfaction, we encourage you to apply. This on-site position offers comprehensive training, a supportive team environment, and excellent opportunities for professional growth within General Motors. We value diverse perspectives and are committed to creating an inclusive workplace where you can develop your skills and advance your career. Join us in delivering the world-class service that our customers expect from the General Motors brand.
Key Responsibilities
- Serve as the primary point of contact for GM customers, providing accurate and timely information regarding products, services, and policies.
- Address and resolve customer inquiries and complaints efficiently and courteously via phone, email, and potentially chat channels.
- Document all customer interactions and resolutions accurately in the customer relationship management (CRM) system.
- Escalate complex issues to appropriate departments or senior staff when necessary, ensuring timely follow-up.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Identify opportunities to improve the customer experience and contribute to team goals.
- Collaborate with other departments to ensure seamless customer service delivery.
- Handle sensitive customer information with discretion and confidentiality.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proven problem-solving and critical thinking abilities.
- Proficiency in basic computer applications and navigating multiple systems simultaneously.
- Ability to work effectively in a team-oriented, fast-paced call center environment.
- Exceptional organizational skills and attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center role (1+ years).
- Familiarity with the automotive industry or General Motors products/services.
- Experience with CRM software (e.g., Salesforce).
- Ability to speak multiple languages (e.g., Spanish, French).
- Associate’s degree or higher in a relevant field.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays).
- Employee discounts on GM vehicles and services.
- Ongoing training and professional development programs.
- Career advancement opportunities within a global organization.
- Supportive and inclusive work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. On the General Motors Careers website, search for “Customer Service” or “Customer Advocate” positions in the Prattville, Alabama area, or filter by location to find relevant openings. Please ensure your resume highlights your customer service experience and communication skills.