About Company
General Motors (GM) is a global leader in automotive manufacturing, renowned for innovation, quality, and a commitment to shaping the future of mobility. With a rich history spanning over a century, GM is at the forefront of electric vehicle technology, autonomous driving, and connected services. Our diverse portfolio of brands and products serves millions worldwide, and our success is driven by a culture of technological excellence, customer focus, and operational efficiency. We believe in empowering our employees to contribute to groundbreaking advancements that redefine transportation and enhance lives. Joining GM means becoming part of a team that’s building a smarter, safer, and more sustainable future.
Job Description
Are you an enthusiastic and dedicated IT professional looking to contribute your expertise from the comfort of your home? General Motors is seeking a talented and proactive GM IT Support Specialist to join our remote team, based out of Vestavia Hills, Alabama. In this critical role, you will be the first line of defense for our employees, providing essential technical assistance and support for computer systems, hardware, and software issues across our global enterprise. Your ability to troubleshoot complex problems, communicate effectively with users of varying technical proficiencies, and maintain a high level of customer satisfaction will be paramount to your success and our operational continuity. This is a fantastic opportunity to leverage your technical skills within a dynamic, innovative environment, supporting the operations of a world-renowned automotive leader. You will be instrumental in ensuring our global workforce, from engineers to sales professionals, remains productive and efficient, directly impacting our ability to develop cutting-edge vehicles and services that define the future of mobility. If you thrive on solving problems, enjoy working independently while being an integral part of a collaborative team, and are passionate about leveraging technology to empower users, we strongly encourage you to apply. This role offers the flexibility of remote work, combined with the robust resources, extensive training, and clear career development opportunities typically found at a major corporation like General Motors. You will play a vital role in maintaining the seamless operation of our IT infrastructure, contributing directly to GM’s ongoing success, innovation pipeline, and commitment to technological excellence. Our team values initiative, continuous learning, and a user-centric approach to IT support. Join us and become a key player in supporting the digital backbone of a company that is driving the world forward.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network, and system issues via phone, email, chat, and remote assistance tools.
- Diagnose and resolve technical issues related to operating systems (Windows, macOS), productivity suites (Microsoft 365), enterprise applications, and network connectivity.
- Install, configure, and troubleshoot desktop computers, laptops, mobile devices, printers, and other peripherals.
- Manage user accounts, permissions, and access rights in accordance with security policies.
- Document all support interactions, resolutions, and solutions in the IT service management system.
- Escalate complex or unresolved issues to appropriate senior IT teams or specialized departments.
- Participate in IT projects, including software deployments, hardware upgrades, and system migrations.
- Educate users on IT best practices, security awareness, and self-service tools.
- Maintain up-to-date knowledge of GM's IT systems, applications, and policies.
- Ensure compliance with IT security protocols and company standards.
Required Skills
- Proven experience in an IT helpdesk or technical support role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office 365 suite.
- Familiarity with network fundamentals (TCP/IP, DNS, VPN).
- Experience with remote troubleshooting tools and techniques.
- Excellent problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote environment.
- Strong customer service orientation.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation.
- Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
- Knowledge of Active Directory user and group management.
- Familiarity with macOS and Apple hardware.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Flexible work-from-home schedule.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
- Employee discounts on GM vehicles and services.
- Access to cutting-edge technology and tools.
- Supportive and collaborative remote work environment.
How to Apply
Ready to drive your career forward with General Motors? Click the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and potentially welcoming you to our innovative team.