About Company
Nike is a global leader in athletic footwear, apparel, equipment, accessories, and services. Headquartered near Beaverton, Oregon, Nike is the world’s largest supplier of athletic shoes and apparel and a major manufacturer of sports equipment. We are dedicated to delivering innovation and inspiration to every athlete* in the world (*If you have a body, you are an athlete). Our mission is to do everything possible to expand human potential. We do that by creating groundbreaking sport innovations, by making our products more sustainably, by building a creative and diverse global team, and by making a positive impact in communities where we live and work. Join a company that values diversity, inclusion, and the pursuit of excellence.
Job Description
Join the winning team at Nike as a Work From Home Customer Service Representative and help us deliver unparalleled service to our valued customers across the UK! At Nike, we believe in the power of sport to unite and inspire, and our customer service team is on the front lines, embodying our mission to bring inspiration and innovation to every athlete* in the world (*If you have a body, you are an athlete). This remote position offers the flexibility of working from your home in Reading, England, while being an integral part of a global brand renowned for its iconic products and unwavering commitment to excellence.
As a Nike Customer Service Representative, you will be the voice of our brand, providing expert assistance and creating memorable experiences for our customers. You will handle a diverse range of inquiries via phone, email, and chat, addressing everything from detailed product information and accurate order status updates to facilitating seamless returns, processing exchanges, and explaining the benefits of our Nike Membership programs. Your role is crucial in upholding Nike’s global reputation for quality, innovation, and supreme customer satisfaction, ensuring that every interaction leaves our customers feeling supported, understood, and excited about their Nike journey. You’ll become a true brand ambassador, turning inquiries into opportunities to deepen customer loyalty and engagement.
We are looking for individuals who are passionate about sport, highly empathetic, and possess exceptional communication skills, both written and verbal. You should be a proactive problem-solver, capable of navigating various customer scenarios with patience, professionalism, and a positive attitude. This role demands a keen eye for detail, the ability to multitask effectively in a fast-paced digital environment, and a genuine desire to go the extra mile for our customers, anticipating their needs and offering proactive solutions. While working remotely, you’ll be part of a dynamic and supportive team, with access to comprehensive virtual training programs and ongoing development opportunities designed to help you succeed, master our systems, and grow professionally within Nike. We foster a culture of continuous learning and celebrate individual and team successes. If you’re ready to champion the customer experience, contribute to a brand that consistently shapes the future of sport, and thrive in a flexible, home-based setting, we encourage you to apply. This is more than just a job; it’s a chance to connect with millions of athletes and fans worldwide, helping them achieve their potential, one inspiring conversation at a time. Be part of a brand that defines athletic performance and lifestyle. Your passion for service can make a real difference here.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding product information, order status, shipping, returns, and exchanges.
- Provide accurate and detailed information about Nike products and services.
- Resolve customer complaints and issues efficiently and empathetically, striving for first-contact resolution.
- Document all customer interactions and resolutions accurately in our CRM system.
- Stay up-to-date with Nike products, promotions, and company policies.
- Educate customers on Nike Membership benefits and encourage engagement.
- Collaborate with other departments to resolve complex customer issues.
- Maintain a high level of customer satisfaction and uphold Nike's brand image.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and navigating multiple systems simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- High-speed internet connection and a quiet, dedicated home workspace.
- Empathetic and customer-focused approach.
- Ability to remain calm and professional under pressure.
Preferred Qualifications
- Previous experience in a customer service role, especially in a remote setting.
- Familiarity with Nike products and a passion for sport.
- Experience using CRM software (e.g., Salesforce).
- Multilingual abilities are a plus.
- A track record of exceeding customer service expectations.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Generous Nike employee product discounts.
- Opportunities for career growth and professional development within a global brand.
- Flexible work-from-home setup.
- Paid training and ongoing support.
- Access to Nike's vast learning resources.
How to Apply
If you’re passionate about customer service and ready to join the Nike team, please click on the application link below. Search for customer service or advisor roles in the UK to find relevant openings.