About Company
Unilever is one of the world’s leading suppliers of Beauty & Personal Care, Home Care, and Foods & Refreshment products, with sales in over 190 countries and products used by 3.4 billion people every day. We have 149,000 employees globally and generated sales of €52.4 billion in 2021. Our purpose is to make sustainable living commonplace, and we achieve this through our portfolio of iconic brands like Dove, Lipton, Knorr, Magnum, and many more. At Unilever, we believe in a diverse, equitable, and inclusive workplace where every individual can thrive and contribute to our global mission. Join a team where innovation meets impact, and your work truly matters.
Job Description
Are you a highly motivated and customer-focused IT professional looking for an opportunity to make a real impact from the comfort of your home? Unilever is seeking a talented IT Support Specialist to join our dynamic team, providing essential technical assistance to our employees across the UK and beyond. This is a unique opportunity to contribute to the seamless operation of a global FMCG giant, ensuring our colleagues have the reliable IT infrastructure they need to drive business success.
As a Work From Home IT Support Specialist, you will be at the forefront of our digital operations, responsible for diagnosing and resolving a wide range of technical issues, from software glitches and hardware malfunctions to network connectivity problems. You will play a crucial role in maintaining high levels of user satisfaction, ensuring minimal disruption to our employees’ productivity. This role requires an individual who is not only technically proficient but also possesses exceptional communication and problem-solving skills, capable of explaining complex IT concepts in an understandable manner to non-technical users.
We embrace a flexible work model, recognizing the benefits it brings to both our employees and the business. This role offers the chance to work autonomously while being a vital part of a collaborative global IT team. You will be empowered to take ownership of issues, drive resolutions, and contribute to our knowledge base, enhancing our collective capabilities. Unilever is committed to investing in our people, providing continuous learning and development opportunities to help you grow your career within our expansive digital and technology landscape. If you are passionate about IT, dedicated to excellent service, and ready for a challenging yet rewarding remote role, we encourage you to apply and become a part of the Unilever family.
Key Responsibilities
- Provide first and second-line remote technical support for hardware, software, network, and application issues, ensuring timely resolution.
- Diagnose and troubleshoot technical problems reported by users via phone, email, and chat, escalating complex issues to appropriate teams when necessary.
- Install, configure, and maintain operating systems (Windows, macOS), productivity suites (Microsoft 365), and various business applications.
- Manage user accounts, permissions, and access rights in accordance with company policies and security protocols.
- Document all support interactions, resolutions, and solutions in the IT service management system (e.g., ServiceNow).
- Contribute to the creation and maintenance of a comprehensive knowledge base for common technical issues and resolutions.
- Assist with IT asset management, including tracking, deployment, and decommissioning of hardware and software.
- Proactively identify and suggest improvements to IT processes and systems to enhance user experience and operational efficiency.
- Participate in IT projects as required, providing technical expertise and support.
Required Skills
- Minimum 2 years of experience in an IT Support or Help Desk role.
- Proficiency in troubleshooting and supporting Windows 10/11 and macOS operating systems.
- Strong working knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
- Basic understanding of network concepts (TCP/IP, DNS, VPN, Wi-Fi) and network troubleshooting.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Demonstrated problem-solving capabilities and attention to detail.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified: Modern Desktop Administrator Associate).
- Experience with enterprise-level IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Familiarity with remote desktop support tools and mobile device management (MDM) solutions.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package (medical, dental, vision).
- Generous pension scheme with company contributions.
- Flexible working arrangements, including the opportunity for full remote work.
- Continuous learning and development opportunities, including access to online courses and certifications.
- Employee discount programs on Unilever products and services.
- 25 days annual leave plus public holidays.
- Life assurance and income protection.
- A supportive and inclusive company culture with global career advancement opportunities.
How to Apply
Ready to make a difference with a global leader? Click the application link below to submit your CV and cover letter. Ensure your application highlights your relevant IT support experience and your passion for remote work.