About Company
Johnson & Johnson is a global leader in healthcare, dedicated to improving the health and well-being of people worldwide. For over 135 years, we have been innovating in pharmaceutical, medical devices, and consumer health products, touching the lives of over a billion people every day. Our commitment extends beyond our products; we foster a culture of diversity, inclusion, and continuous learning, empowering our employees to make a meaningful impact. At Johnson & Johnson, you’ll be part of a team that puts people first, driven by our Credo values that prioritize patients, customers, employees, and communities. We believe in harnessing the power of technology and human connection to solve the world’s most pressing health challenges, and we’re constantly evolving to meet the needs of a dynamic global landscape. Join us and contribute to a legacy of caring and innovation.
Job Description
Are you passionate about helping others and eager to make a tangible difference from the comfort of your home? Johnson & Johnson is seeking dedicated and empathetic Remote Customer Service Representatives to join our dynamic team serving customers across Canada. This is an exceptional opportunity to be the voice of a globally recognized brand, providing essential support and information related to our diverse portfolio of healthcare products. As a Remote Customer Service Representative, you will be the first point of contact for our valued customers, addressing their inquiries, resolving concerns, and providing accurate product information with professionalism and compassion.
In this vital role, you will utilize your excellent communication skills to assist customers via phone, email, and chat, guiding them through various topics ranging from product usage and availability to order status and general feedback. We are looking for individuals who are not only problem-solvers but also active listeners, capable of empathizing with customers and turning every interaction into a positive experience. You’ll receive comprehensive training on our products, systems, and service protocols, ensuring you are fully equipped to excel in your role. This work-from-home position offers the flexibility you need while providing the structure and support of a world-class organization. You will be an integral part of a team committed to maintaining Johnson & Johnson’s reputation for quality and customer satisfaction, all while enjoying the benefits of a remote work model. We equip you with the necessary tools and technology to create an efficient and comfortable home office environment, allowing you to focus on delivering outstanding service.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing accurate and timely information.
- Actively listen to customer concerns, troubleshoot issues, and provide effective, empathetic resolutions.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Maintain up-to-date knowledge of Johnson & Johnson products, policies, and service procedures.
- Collaborate with internal teams (e.g., technical support, sales, quality assurance) to escalate and resolve complex customer issues.
- Adhere strictly to company guidelines, regulatory requirements, and data privacy protocols.
- Identify opportunities to improve customer satisfaction and contribute to a positive customer experience.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Required Skills
- Minimum of 1 year of experience in a customer service role.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and experience using CRM software and Microsoft Office Suite.
- Ability to work independently in a remote setting with minimal supervision.
- High-speed internet connection and a quiet, dedicated home workspace.
- Demonstrated empathy, patience, and a positive customer-centric attitude.
- Exceptional time management and organizational skills.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Experience within the healthcare, pharmaceutical, or consumer goods industry.
- Bilingualism (English and French) is a significant asset.
- Post-secondary education or equivalent professional training.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and holiday schedule.
- Employee assistance program for personal and professional support.
- Opportunities for career growth and professional development within a global company.
- Work-from-home flexibility and support for a comfortable home office setup.
- Access to a diverse and inclusive company culture.
- Employer-provided necessary equipment (laptop, headset, etc.).
How to Apply
To apply for this exciting Remote Customer Service Representative position with Johnson & Johnson, please click on the application link below. You will be redirected to our official careers portal where you can search for this role by title or keywords such as ‘Customer Service’ or ‘Remote’. Follow the instructions to submit your resume and complete your application. We look forward to reviewing your qualifications!