About Company
Procter & Gamble (P&G) is one of the world’s largest and most trusted consumer goods companies. For over 180 years, we have been innovating to deliver superior products and services that improve the lives of consumers around the world. With a portfolio of iconic brands like Pampers, Tide, Gillette, Charmin, and Crest, we touch the lives of billions every day. At P&G, we are committed to making a positive impact on society, fostering a culture of diversity and inclusion, and driving sustainable practices. We believe in empowering our employees, providing them with challenging work, and opportunities for growth and development. Join our team and be part of a company that values innovation, leadership, and making a difference.
Job Description
Are you passionate about helping people and thrive in a dynamic, supportive environment? Procter & Gamble is seeking dedicated and empathetic Customer Service Representatives to join our team in a Work From Home capacity, serving our valued customers in Longueuil, Quebec, and across Canada. In this role, you will be the friendly voice of P&G, providing exceptional support and resolving inquiries related to our diverse range of world-renowned products. This is a unique opportunity to contribute to a global leader from the comfort and convenience of your home office.
As a Customer Service Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. You will engage with customers through various channels, primarily phone and email, to answer questions, troubleshoot issues, process feedback, and ensure a seamless experience. We are looking for individuals who possess excellent communication skills, a problem-solving mindset, and a genuine desire to assist others. You will be provided with comprehensive training on our products, systems, and service protocols to equip you for success. This position offers not just a job, but a pathway to a rewarding career with opportunities for professional growth within one of the world’s most respected companies. If you are self-motivated, tech-savvy, and ready to make a tangible impact on consumer experiences, we encourage you to apply and become an integral part of the P&G family.
Key Responsibilities
- Respond to customer inquiries via phone, email, and potentially chat, providing accurate and timely information.
- Listen actively to customer concerns, identify root causes, and offer effective solutions in a professional and empathetic manner.
- Document all customer interactions accurately in the CRM system, ensuring complete and detailed records.
- Escalate complex issues to appropriate departments when necessary, ensuring follow-up until resolution.
- Educate customers on P&G products, features, and usage, enhancing their overall brand experience.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Actively participate in ongoing training and development sessions to stay updated on product knowledge and service best practices.
- Contribute to a positive team environment, sharing knowledge and supporting colleagues as needed.
Required Skills
- Excellent verbal and written communication skills in English and French (bilingualism is a strong asset for Quebec).
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, CRM software, and various communication tools.
- Ability to work independently in a remote setting with minimal supervision.
- High school diploma or equivalent.
- Demonstrated empathy and patience when dealing with diverse customer inquiries.
- Reliable high-speed internet connection and a dedicated quiet workspace at home.
Preferred Qualifications
- Previous experience (1+ year) in a customer service, call center, or remote support role.
- Experience with consumer goods products or a related industry.
- Post-secondary education or certification in a relevant field.
- Familiarity with P&G brands and products.
- Experience with Zendesk, Salesforce, or similar customer service platforms.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increases.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off, including vacation, sick leave, and holidays.
- Employee assistance program (EAP).
- Opportunities for professional development and career advancement within P&G.
- Access to exclusive employee discounts on P&G products.
- Work-from-home setup support and technical assistance.
- A supportive and inclusive company culture.
How to Apply
If you are ready to embark on a rewarding career with Procter & Gamble, a global leader in consumer goods, please click the application link below to submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We look forward to reviewing your application!