About Company
Kuriftu Resort & Spa is Ethiopia’s leading hospitality brand, renowned for its luxurious resorts and exceptional service. With a collection of breathtaking destinations across the country, we offer unparalleled experiences to our guests, blending traditional Ethiopian hospitality with modern comfort. Our commitment extends beyond providing world-class accommodation; we are dedicated to fostering talent, promoting local culture, and contributing positively to the communities we operate in. Join our vibrant team and become a part of a legacy that redefines luxury tourism in Ethiopia. We pride ourselves on creating environments where both our guests and our employees thrive.
Job Description
Are you passionate about hospitality and ready to embark on a rewarding career journey? Kuriftu Resort & Spa is seeking an enthusiastic and dedicated individual to join our esteemed team as a Lodge Manager. This is a unique opportunity for aspiring leaders in the hospitality sector who are eager to make a significant impact. While prior extensive management experience is a valuable asset, we are specifically looking for candidates with strong leadership potential, a natural flair for delivering outstanding guest service, and an eagerness to learn and grow within a dynamic environment.
Comprehensive and structured training will be provided to equip you with the essential skills and in-depth knowledge necessary to successfully manage one of our exquisite lodges. You will learn to oversee all facets of daily lodge operations, ensuring the highest standards of service, efficiency, and guest satisfaction. The role demands a proactive individual who can think on their feet, problem-solve effectively, and lead a diverse team with integrity and motivation.
As a Lodge Manager, you will be instrumental in creating memorable experiences for our guests, upholding the Kuriftu brand’s reputation for luxury and outstanding service, and contributing directly to our guests’ unforgettable stays. This position offers a clear and promising path for career advancement within Ethiopia’s premier hospitality group, allowing you to develop into a highly capable and respected manager. If you are a proactive problem-solver with excellent interpersonal skills, a meticulous eye for detail, and an unwavering commitment to operational excellence, we invite you to apply. This role is perfect for someone looking to grow their career with a company that values its employees and invests significantly in their professional development and success.
Key Responsibilities
- Oversee the daily operations of the lodge, ensuring smooth and efficient service delivery.
- Manage and lead a team of lodge staff, including hiring, training, scheduling, and performance management.
- Ensure exceptional guest satisfaction by addressing concerns, feedback, and special requests promptly and professionally.
- Implement and maintain high standards of quality control in all areas, including accommodation, food and beverage, and guest services.
- Monitor financial performance, manage budgets, control costs, and maximize revenue opportunities.
- Maintain inventory and manage procurement of supplies and equipment for the lodge.
- Ensure compliance with all health, safety, and hygiene regulations and company policies.
- Develop and implement marketing strategies to attract and retain guests in collaboration with the sales team.
- Foster a positive work environment, promoting teamwork and professional development among staff.
- Report regularly to senior management on operational performance, challenges, and opportunities.
Required Skills
- Proven experience in the hospitality industry, preferably in hotels, resorts, or lodges (at least 2 years).
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-centric approach with a passion for service excellence.
- Ability to work effectively under pressure and handle challenging situations gracefully.
- Proficiency in basic computer applications (MS Office Suite).
- Fluency in English (both written and spoken).
Preferred Qualifications
- A degree or diploma in Hospitality Management, Business Administration, or a related field.
- Experience with hotel management software/POS systems.
- Knowledge of an additional local language (e.g., Amharic, Oromo).
- Previous supervisory or team lead experience in any service-oriented industry.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Accommodation and meals provided on-site.
- Extensive professional development and training programs.
- Opportunities for career growth and advancement within Kuriftu Resort & Spa.
- A vibrant and supportive work environment.
- Employee discounts on resort services.
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter outlining their qualifications and passion for hospitality. Please click on the link below to apply for this job through our official career portal.