About Company
Salesforce, the Customer #1 Relationship Management (CRM) platform, empowers companies of all sizes and industries to connect with their customers in a whole new way. Founded on a revolutionary cloud-based model, we have grown into a global leader, continuously innovating to deliver cutting-edge technology that drives business success. Our mission is to help companies deliver amazing customer experiences, build stronger relationships, and accelerate growth. At Salesforce, we believe in equality, trust, growth, and innovation, fostering a dynamic and inclusive culture where every employee can thrive and make an impact. Join us in shaping the future of business!
Job Description
Are you passionate about helping others and eager to kickstart your career in technology, all from the comfort of your home? Salesforce is excited to announce an opportunity for a dedicated and enthusiastic individual to join our team as a Remote Salesforce Customer Support Specialist. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and guidance on various Salesforce products and features. This ‘work from home’ position offers the flexibility you need while allowing you to be part of a vibrant, globally connected team based out of Nashville, Tennessee. You will play a crucial role in ensuring customer success by troubleshooting issues, answering technical and functional questions, and empowering users to maximize their Salesforce investment. We are looking for someone with a natural knack for problem-solving, excellent communication skills, and a genuine desire to deliver top-tier service. This is an incredible chance to develop your expertise in the world’s leading CRM platform, grow your professional skills, and contribute to the success of businesses worldwide, all while enjoying the benefits of a remote work environment. If you’re ready to make an impact and embark on a rewarding career path with a company known for its innovation and commitment to its employees, we encourage you to apply!
Key Responsibilities
- Provide first-line technical and functional support to Salesforce customers via phone, email, and chat, addressing inquiries related to product usage, configurations, and general best practices.
- Efficiently diagnose, troubleshoot, and resolve customer issues, escalating complex problems to senior support engineers or relevant internal teams when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in our case management system.
- Educate customers on Salesforce features, functionalities, and resources, empowering them to become more self-sufficient.
- Collaborate cross-functionally with product, engineering, and sales teams to provide comprehensive solutions and customer feedback.
- Maintain a high level of customer satisfaction by providing professional, courteous, and timely support.
- Participate in ongoing training and development to stay current with new Salesforce releases and product enhancements.
Required Skills
- 1+ year of experience in a customer service or technical support role.
- Strong understanding of Salesforce CRM (basic navigation and functionality).
- Excellent verbal and written communication skills with a clear and empathetic tone.
- Proven problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and manage time effectively in a remote work environment.
- Comfortable with technology and quick to learn new software applications.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Salesforce Administrator Certification (ADM 201) or equivalent.
- Previous experience working in a remote or 'work from home' capacity.
- Familiarity with case management software and customer support best practices.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including sick leave and holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase program.
- Extensive professional development and training opportunities, including Salesforce certifications.
- Wellness programs and employee assistance initiatives.
- Home office setup stipend and technology support for remote work.
How to Apply
Ready to elevate your career with Salesforce? Click on the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for this remote Customer Support role and how your skills and passion align with Salesforce’s mission. We look forward to reviewing your application!