About Company
Shopify is a global commerce company that provides tools to help entrepreneurs start, run, and grow their businesses. With millions of merchants worldwide, we are at the forefront of the e-commerce revolution, constantly innovating to simplify complex retail challenges and empower individuals to achieve economic independence. Our mission is to make commerce better for everyone, and we do this by building a powerful and intuitive platform that handles everything from website design to payment processing, marketing, and shipping. We believe in creating a diverse and inclusive environment where every employee feels valued and can contribute their best work. Joining Shopify means becoming part of a community that fosters growth, encourages collaboration, and celebrates success. We are passionate about what we do and are committed to maintaining a culture of continuous learning and innovation. Come be a part of our journey as we shape the future of commerce.
Job Description
Join Shopify, the leading global commerce company, and contribute to our mission of making commerce better for everyone. We’re seeking a highly organized and detail-oriented Shopify E-commerce Assistant to support our internal e-commerce initiatives, located in our Des Moines, Iowa office. In this crucial role, you will be an integral part of a dynamic team, playing a key part in the operational success of our online presence and various internal projects that leverage the Shopify platform. This isn’t just a data entry position; it’s an opportunity to dive deep into the mechanics of a world-class e-commerce ecosystem, gain hands-on experience with the platform that powers millions of businesses, and contribute directly to the efficiency and effectiveness of our internal operations. You will be instrumental in ensuring that our internal e-commerce operations run smoothly, from the initial listing of products to the final delivery and customer satisfaction.
As a Shopify E-commerce Assistant, your responsibilities will span a wide array of tasks designed to ensure smooth daily operations and optimal platform performance. Your work will involve meticulous management of product listings, including creating new product pages, optimizing existing content for searchability and user engagement, and ensuring all product details are accurate and up-to-date. You will play a critical role in inventory management, regularly updating stock levels, monitoring product availability, and coordinating with relevant teams to prevent stockouts or overstocks. Furthermore, you will assist with order processing and fulfillment workflows, ensuring timely and accurate delivery of products to internal stakeholders or partners. Providing first-line support for internal stakeholders regarding e-commerce inquiries will also be a key part of your role, requiring clear communication and problem-solving skills. You will also be vital in maintaining the accuracy and consistency of our online content, ensuring that product descriptions, images, and other digital assets meet our high standards for brand representation and user experience. This position offers a unique vantage point into the operations of a large-scale technology company while building expertise in the e-commerce domain. We are looking for someone who is proactive, a quick learner, and eager to grow their career within the e-commerce landscape. If you are passionate about online retail, possess excellent organizational skills, and are ready to tackle diverse challenges, we encourage you to apply and become a vital part of our innovative team at Shopify. This role is perfect for someone looking to start or advance their career in e-commerce, offering a supportive environment and significant opportunities for professional development within a company that is shaping the future of digital commerce.
Key Responsibilities
- Manage product listings, including creation, optimization, and updates on the Shopify platform.
- Monitor and update inventory levels, coordinating with relevant teams to ensure accuracy.
- Assist with order processing, tracking, and fulfillment workflows.
- Provide front-line support for internal e-commerce related inquiries, troubleshooting issues as they arise.
- Maintain the accuracy and consistency of online content, including product descriptions, images, and digital assets.
- Conduct basic competitor analysis and market research to identify trends and opportunities.
- Generate reports on e-commerce performance metrics as needed.
- Collaborate with marketing and design teams to ensure cohesive online brand presence.
- Perform routine website checks to ensure functionality and user experience are optimal.
- Support the implementation of new e-commerce features or tools.
Required Skills
- Proficiency with the Shopify e-commerce platform
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Solid written and verbal communication abilities
- Basic understanding of e-commerce principles and operations
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite or Google Workspace
Preferred Qualifications
- Associate's or Bachelor's degree in Marketing, Business, or a related field
- Experience with other e-commerce platforms or CRM systems
- Basic knowledge of SEO best practices and digital marketing concepts
- Familiarity with graphic design tools (e.g., Canva, Adobe Photoshop) for basic image editing
- Experience with customer service in an online environment
Perks & Benefits
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holidays
- 401(k) retirement plan with company matching
- Opportunities for professional development and continuous learning
- Employee assistance program
- Collaborative and innovative work environment
- Discounts on Shopify merchandise
How to Apply
Interested candidates are encouraged to apply directly by clicking the link below. Please ensure your resume highlights your relevant experience and skills.