About Company
Bombardier is a global leader in aviation, renowned for designing, manufacturing, and servicing the world’s most advanced business jets. With a rich history of innovation spanning over eight decades, we are dedicated to providing unparalleled experiences for our customers through our Learjet, Challenger, and Global aircraft families. Our commitment extends beyond crafting exceptional aircraft; we strive to deliver world-class service and support that ensures our clients’ operations run smoothly and efficiently. We are a diverse team of over 20,000 dedicated professionals across the globe, united by a passion for pushing the boundaries of what’s possible in aviation. At Bombardier, every employee plays a critical role in our mission to connect the world and shape the future of flight. Join us and contribute your expertise to an environment that fosters growth, challenges conventions, and celebrates collective success.
Job Description
Are you an experienced and technically astute individual with a profound understanding of aviation systems and a passion for providing exceptional customer support? Bombardier is actively seeking a highly skilled Support Specialist to enhance our dedicated team in Colorado. In this pivotal role, you will serve as a frontline technical expert, delivering comprehensive and timely assistance to our esteemed customers and internal field service teams. Your primary responsibility will involve diagnosing, troubleshooting, and resolving complex technical challenges pertaining to Bombardier aircraft systems, ensuring the utmost operational efficiency and customer satisfaction. This position demands a robust foundation in aircraft maintenance principles, superior analytical and problem-solving capabilities, and exemplary communication skills. You will collaborate extensively with our engineering, quality assurance, and product development departments to identify root causes of intricate technical issues, implement effective solutions, and proactively contribute to the continuous enhancement of our support infrastructure and processes. If you thrive in a dynamic, high-stakes environment, possess a meticulous analytical mindset, and are unwavering in your commitment to upholding Bombardier’s esteemed reputation for world-class service, we strongly encourage your application. This is a unique opportunity to leverage your specialized expertise within a globally recognized aerospace leader, directly impacting the safety, reliability, and advanced performance of our cutting-edge aircraft. We are searching for an individual who is not only technically proficient but also an articulate communicator, capable of translating complex technical jargon into clear, actionable advice, and a collaborative team player eager to contribute to a shared vision of excellence. Your day-to-day will be intellectually stimulating, involving critical thinking, meticulous documentation, and a constant drive to surpass expectations in a truly rewarding professional setting where continuous learning and career advancement are actively supported.
Key Responsibilities
- Provide expert-level technical support, troubleshooting, and guidance for Bombardier aircraft systems, components, and operations to both customers and internal field service personnel.
- Diagnose and resolve complex technical issues by thoroughly analyzing data, utilizing technical manuals, schematics, and advanced diagnostic tools.
- Maintain meticulous and comprehensive documentation of all customer interactions, technical inquiries, resolutions, and recommendations within designated support systems.
- Collaborate effectively with cross-functional teams, including engineering, quality assurance, and product development, to pinpoint the root causes of recurring issues and contribute to long-term systemic improvements.
- Develop, prepare, and deliver targeted technical training and educational guidance to internal staff and external partners as necessary.
- Monitor fleet performance metrics and proactively identify potential areas for enhanced support, preventative maintenance, or system improvements.
- Stay abreast of all Bombardier aircraft models, system updates, service bulletins, Airworthiness Directives (ADs), and relevant industry regulations.
- Participate in on-call rotations or provide extended support hours to meet critical operational demands and minimize aircraft downtime.
- Assist in the creation, review, and revision of critical technical documentation, including service bulletins, maintenance manuals, and comprehensive troubleshooting guides.
- Ensure strict compliance with all aviation safety regulations, company policies, and quality standards in every aspect of support activity.
Required Skills
- Minimum of 3 years of progressive experience in aviation maintenance, technical support, or field service roles, with a strong preference for business jet aircraft.
- Profound understanding of complex aircraft systems (e.g., avionics, mechanical, hydraulic, electrical, propulsion, environmental control systems).
- Demonstrated proficiency in reading, interpreting, and applying information from technical drawings, wiring diagrams, and comprehensive maintenance manuals.
- Exceptional analytical and problem-solving skills with a meticulous attention to detail and accuracy.
- Outstanding verbal and written communication skills, with the proven ability to articulate complex technical information clearly and concisely to diverse audiences.
- Ability to perform effectively under pressure, manage multiple high-priority tasks simultaneously, and adapt to a fast-paced, evolving technical environment.
- Proficiency with standard office software (MS Office Suite) and experience with technical documentation and enterprise resource planning (ERP) systems.
- Valid A&P (Airframe and Powerplant) license or an equivalent international aircraft maintenance certification.
Preferred Qualifications
- Bachelor's degree in Aerospace Engineering, Aviation Maintenance Technology, or a closely related technical discipline.
- Direct experience and familiarity with Bombardier aircraft models (e.g., Global, Challenger, Learjet series).
- Experience with Customer Relationship Management (CRM) software and advanced aviation diagnostic tools.
- Prior experience in a direct customer-facing technical support or field engineering role.
- Demonstrated experience in project management or active participation in continuous improvement initiatives within an aviation context.
Perks & Benefits
- Highly competitive salary commensurate with experience and performance-based bonus opportunities.
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- Generous paid time off, including vacation, sick leave, and company-recognized holidays.
- Robust 401(k) retirement savings plan with substantial company matching contributions.
- Company-paid life insurance and short/long-term disability coverage.
- Significant opportunities for professional development, advanced technical training, and accelerated career advancement within a global leader.
- Access to an employee assistance program offering confidential support for personal and professional well-being.
- Engaging, dynamic, and collaborative work environment at the forefront of aviation innovation.
- Employee discounts on various products, services, and corporate partnerships.
- Relocation assistance may be provided for eligible candidates transitioning to the Colorado area.
How to Apply
To embark on this exciting career journey with Bombardier, we invite you to click the ‘Apply Now’ link below. Please submit your comprehensive resume along with a compelling cover letter that meticulously details your relevant experience in aviation technical support and why you are the ideal candidate for this Bombardier Support Specialist role. We highly encourage you to highlight your specific expertise with aircraft systems and your approach to complex technical problem-solving. We eagerly anticipate reviewing your application and the prospect of welcoming you to the esteemed Bombardier team. Ensure all required fields are accurately completed for a successful submission.