About Company
AT&T is a global leader in telecommunications, media, and technology, committed to connecting people and businesses worldwide. With a rich history of innovation spanning over a century, we provide cutting-edge solutions that power digital experiences, from robust broadband and wireless services to advanced business connectivity and entertainment. While our primary telecommunications services are widely recognized in North America, our reach extends globally through various enterprise and technology ventures, fostering a culture of technical excellence and customer-focused service. Joining AT&T means becoming part of a diverse team dedicated to shaping the future of connectivity and making a tangible impact on daily lives through reliable and advanced infrastructure. We pride ourselves on investing in our people, offering continuous learning opportunities, and fostering an inclusive environment where talent can thrive. We are driven by a mission to create a connected world, and we invite passionate individuals to help us achieve this vision.
Job Description
Are you technically inclined, customer-focused, and eager to launch a rewarding career in the telecommunications industry? AT&T is seeking dedicated and enthusiastic Installation Technicians to join our dynamic team in Warrington, England, for an immediate start. This pivotal role is crucial in ensuring our customers experience seamless connectivity and exceptional service, directly contributing to their ability to work, learn, and stay connected. As an Installation Technician, you will be the face of AT&T, travelling to various residential and business premises throughout the Warrington area to perform essential installation, maintenance, and repair services for our advanced telecommunications infrastructure.
Your daily tasks will involve working with a variety of cutting-edge equipment, including fibre optic cables, high-speed broadband internet systems, and sophisticated digital communication devices. You will be responsible for ensuring optimal performance of these systems, diagnosing and resolving technical issues efficiently, and meticulously configuring equipment to meet customer specifications. A key aspect of this role is not just technical proficiency, but also the ability to clearly explain services and solutions to customers, ensuring they understand their new setup and are fully satisfied with the results. We are looking for individuals who thrive on hands-on work, possess excellent problem-solving capabilities, and are committed to delivering outstanding customer service with every interaction. This position offers a fantastic opportunity for those who enjoy a dynamic work environment, direct interaction with diverse customers, and the satisfaction of providing essential connectivity solutions. Full, comprehensive training will be provided to ensure you are equipped with all the necessary knowledge, safety protocols, and tools to excel in this role, regardless of your prior experience level in telecommunications. If you are ready to contribute to a world-class network, embrace new challenges, and embark on a career path with significant growth potential within a global technology leader, we encourage you to apply and become an integral part of our mission to connect the world.
Key Responsibilities
- Install, connect, and configure telecommunications equipment, including broadband, fibre, and digital voice services, at customer premises.
- Perform routine maintenance and troubleshooting on existing installations to ensure optimal performance and service reliability.
- Diagnose and resolve technical issues related to connectivity, signal quality, and equipment malfunction.
- Educate customers on the proper use of their newly installed services and equipment, ensuring a clear understanding.
- Adhere to all safety guidelines and procedures, ensuring a safe working environment for yourself and customers.
- Complete work orders accurately and efficiently, maintaining detailed records of installations, services, and repairs.
- Manage vehicle inventory, tools, and equipment, ensuring they are well-maintained and stocked.
- Provide exceptional customer service, addressing inquiries, and ensuring a positive customer experience.
- Work independently and as part of a team to meet service targets and operational goals.
Required Skills
- Strong technical aptitude and ability to learn complex systems quickly.
- Excellent problem-solving and diagnostic skills.
- Effective communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Basic computer literacy and comfort with digital tools.
- Physical ability to lift equipment, climb ladders, and work in various weather conditions.
- Valid UK driving license with a clean driving record.
Preferred Qualifications
- Previous experience in telecommunications, electrical, or IT installation.
- Knowledge of fibre optic installation and troubleshooting.
- NVQ Level 2/3 in a relevant technical field (e.g., IT, Telecommunications, Electrical).
- Experience in a customer-facing role.
- Familiarity with health and safety regulations in a field-service environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive training and professional development programs.
- Company vehicle, tools, and uniform provided.
- Generous holiday allowance.
- Health and wellness programs.
- Pension scheme.
- Opportunities for career progression within a global company.
- Employee discount on AT&T products and services (where applicable/available).
How to Apply
If you are ready to jumpstart your career as an AT&T Installation Technician in Warrington, England, we invite you to apply! Please submit your CV and a brief cover letter outlining your interest and relevant experience by clicking the application link below. We encourage you to highlight your technical aptitude, problem-solving skills, and commitment to customer service. We look forward to reviewing your application!