About Company
AT&T is a global leader in telecommunications, media, and technology. For over 140 years, we’ve been connecting people and businesses, pushing the boundaries of what’s possible. Our commitment to innovation and customer satisfaction drives us forward, delivering cutting-edge solutions from mobile communications to high-speed internet and entertainment. We believe in fostering a diverse and inclusive workplace where every voice is heard, and every employee has the opportunity to grow and thrive. Joining AT&T means becoming part of a dynamic team dedicated to making a tangible impact on the lives of millions, both locally and across the globe. We invest in our people, providing the tools and environment necessary for success, and are proud of our legacy as a company that not only connects the world but also invests in its future.
Job Description
Are you eager to kickstart your career in a dynamic and supportive environment? AT&T is seeking enthusiastic and motivated individuals to join our team in Sunderland as Entry Level Representatives. This is a fantastic opportunity for those looking to build a career with a world-renowned telecommunications leader, even if you have no prior experience. We believe in potential and providing the right training to help you succeed. As an Entry Level Representative, you will be the face of AT&T, engaging directly with our valued customers. You’ll play a crucial role in providing exceptional service, understanding customer needs, and introducing them to our innovative products and services. From answering inquiries to resolving issues and guiding customers through their options, your role will be diverse and rewarding. We provide comprehensive training to ensure you are fully equipped with the knowledge and skills needed to excel. This role offers a clear path for professional development and advancement within AT&T, making it an ideal starting point for a long-term career. If you are a natural communicator, enjoy helping people, and are ready to learn and grow, we encourage you to apply and become a part of our future-focused team in Sunderland.
Key Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues efficiently and courteously.
- Learn and maintain in-depth knowledge of AT&T products, services, and promotions to effectively assist customers.
- Educate customers on the features and benefits of various AT&T offerings, helping them choose the best solutions for their needs.
- Process customer requests, orders, and service changes accurately and in a timely manner.
- Collaborate with team members and supervisors to continuously improve service delivery and customer satisfaction.
- Adhere to company policies and procedures, ensuring compliance and maintaining a high standard of service.
- Participate in ongoing training and development programs to enhance skills and product knowledge.
Required Skills
- Exceptional verbal and written communication skills.
- A positive attitude and a strong desire to learn and grow.
- Ability to work effectively both independently and as part of a team.
- Basic computer proficiency and comfort with navigating digital systems.
- Strong problem-solving abilities and a customer-focused mindset.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not required.
- Familiarity with telecommunications products or services is beneficial.
- Demonstrated ability to adapt to new information and changing priorities.
Perks & Benefits
- Comprehensive paid training program to ensure your success.
- Opportunities for career advancement and professional development within AT&T.
- Competitive salary and performance-based incentives.
- Generous paid time off and holiday schedule.
- Access to a wide range of employee benefits, including health and wellness programs.
- A supportive and inclusive work environment committed to employee growth.
How to Apply
Ready to launch your career with AT&T? We encourage you to click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!