About Company
AT&T is a global leader in telecommunications, media, and technology, connecting millions worldwide. With a legacy spanning over a century, we are committed to innovation and providing exceptional service to our customers, whether they are individuals, small businesses, or large enterprises. We pride ourselves on fostering a dynamic and inclusive work environment where every team member has the opportunity to grow, learn, and contribute to our mission of building a connected world. Joining AT&T means becoming part of a forward-thinking organisation that values its people and invests in their success. We believe in harnessing the power of technology to improve lives, and our customer service teams are at the forefront of this mission, ensuring a seamless and supportive experience for everyone we serve. Our presence in the UK primarily focuses on business solutions and global networking, delivering critical connectivity and innovative services to enterprise clients across various sectors. We are dedicated to maintaining the highest standards of reliability and customer satisfaction, driven by a team of passionate professionals.
Job Description
Are you passionate about helping people and eager to make a tangible difference in their day? AT&T is seeking dedicated and empathetic Customer Service Advisors to join our dynamic team in Plymouth, England. In this pivotal role, you will be the frontline of our commitment to customer excellence, providing top-tier support and solutions to our valued clients. This is an exciting opportunity to launch or advance your career with a globally recognised brand, contributing to a team that prides itself on exceptional service delivery. You will handle inbound inquiries, resolve complex issues, provide product information, and ensure every customer interaction is positive and productive. We’re looking for individuals who can listen attentively, communicate clearly, and think critically to offer effective resolutions. You’ll become an expert in our services, helping customers navigate everything from billing questions to technical support, always with a friendly and professional demeanor. This role is more than just answering calls; it’s about building relationships, understanding needs, and advocating for our customers. We offer a comprehensive training program to equip you with all the knowledge and tools you’ll need to succeed, alongside continuous professional development opportunities. If you’re a problem-solver with a passion for people and technology, thrive in a fast-paced environment, and are ready to contribute to a world-class customer experience, we encourage you to apply. Join AT&T and be part of a team that keeps the world connected.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve customer issues, including technical problems, billing discrepancies, and service concerns.
- Provide accurate information about AT&T products, services, and promotions.
- Escalate complex issues to appropriate departments when necessary, ensuring proper follow-up.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to enhance customer satisfaction and loyalty.
- Adhere to company policies, procedures, and service level agreements.
- Participate in ongoing training and development to stay updated on product knowledge and service best practices.
- Collaborate with team members to achieve departmental goals and improve overall customer experience.
Required Skills
- Minimum of 6 months experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking skills.
- Proficiency in using computer systems and navigating multiple applications.
- Ability to work effectively in a fast-paced and dynamic environment.
- Demonstrated empathy and a customer-centric approach.
- Ability to handle difficult situations with patience and professionalism.
Preferred Qualifications
- Experience in the telecommunications or technology industry.
- Proficiency in a second language.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- A passion for technology and staying updated with industry trends.
- Ability to work collaboratively within a team setting.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for career advancement and professional development.
- Employee discounts on AT&T products and services.
- Inclusive and diverse workplace culture.
- Modern office environment with state-of-the-art facilities.
- Pension scheme contributions.
- Employee assistance program.
How to Apply
Ready to connect with a world-leading company? If you are a proactive and customer-focused individual looking for an exciting opportunity, we encourage you to apply today. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!