About Company
At Dell Technologies, we are architects of the digital future, believing firmly in the transformative power of technology to propel human progress. As a global leader, we design, build, and deliver cutting-edge solutions that empower individuals, businesses, and organizations worldwide to navigate their digital journeys and revolutionize how they work, live, and interact. Our extensive portfolio spans from advanced computing devices and robust IT infrastructure to comprehensive services and cloud solutions, ensuring our customers are always at the forefront of innovation. Our vibrant culture is deeply rooted in a relentless pursuit of innovation, an unwavering commitment to customer success, and the cultivation of a diverse, inclusive workplace where every team member feels valued and empowered to make a significant impact. We actively foster an environment of continuous learning, professional growth, and personal development, encouraging our people to challenge norms, push technological boundaries, and carve out impactful careers. Join us and become part of a global team where your ideas shape the future of technology and contribute to meaningful advancements across industries.
Job Description
Are you a proactive problem-solver with a genuine passion for technology and a strong commitment to supporting others? Dell Technologies is actively seeking an enthusiastic and skilled IT Support Specialist to become an integral part of our dynamic team based in Leeds. In this pivotal role, you will serve as the essential first and second-line contact for our internal employees, providing timely, efficient, and exceptional technical assistance to ensure the seamless operation of their IT systems, applications, and devices. You will engage with a diverse array of technical challenges daily, ranging from diagnosing and resolving complex hardware and software malfunctions for desktops, laptops, and peripherals, to tackling intricate network connectivity issues, and offering expert guidance on IT best practices and security protocols. This position represents an outstanding opportunity to apply and further develop your technical expertise within the stimulating environment of a global technology leader, directly contributing to our operational efficiency, employee productivity, and overall business success. We are looking for an individual who is not only deeply proficient in various IT domains but also possesses exemplary communication skills, a meticulous attention to detail, and a steadfast customer-centric approach, capable of thriving in a fast-paced, collaborative, and results-driven setting. Your efforts will be instrumental in maintaining a high-performance IT environment, directly supporting Dell’s mission to deliver groundbreaking technology solutions globally.
Key Responsibilities
- Provide first and second-line technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, applications, and network connectivity.
- Manage user accounts, permissions, and access rights in Active Directory and other systems.
- Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi).
- Document all support activities, resolutions, and system configurations accurately in the ticketing system.
- Assist with IT asset management, including inventory tracking and equipment deployment/retrieval.
- Contribute to the creation and maintenance of IT knowledge base articles and user guides.
- Participate in IT projects, including system upgrades and rollouts, as required.
- Provide basic training and guidance to users on IT best practices and new technologies.
Required Skills
- Proven experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with hardware components, network fundamentals (TCP/IP, DNS, DHCP).
- Experience with Active Directory user and computer management.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.
- Customer-focused mindset with a strong commitment to service excellence.
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- ITIL Foundation certification.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Knowledge of macOS and basic Linux environments.
- Understanding of cloud platforms (e.g., Azure, AWS, Google Cloud) concepts.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and flexible work arrangements.
- Access to world-class training and professional development resources.
- Opportunities for career growth and advancement within a global organization.
- Employee discount programs on Dell products.
- Supportive and collaborative team environment.
How to Apply
If you are ready to elevate your career with a global technology leader, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter directly through our careers portal. We look forward to reviewing your application.