About Company
Intuit is a global technology platform that helps customers and communities prosper. We are committed to powering prosperity around the world for consumers, small businesses, and the self-employed with our ecosystem of products and services, including TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp. Our mission is to transform the lives of customers by solving their most important financial problems. We believe in innovation, customer-centric design, and fostering a diverse and inclusive work environment where every employee can thrive and make an impact. Join Intuit and be part of a team that is changing the way people manage their money and businesses.
Job Description
Are you a seasoned tax professional with a passion for helping individuals navigate the complexities of tax season? Intuit is seeking a dedicated and knowledgeable Tax Specialist to join our dynamic team, supporting our Canadian customers. In this remote-first role, you will be instrumental in providing expert tax advice, ensuring accuracy, and delivering exceptional customer service to users of our flagship tax products like TurboTax and ProFile. This is an unparalleled opportunity to leverage your tax expertise within a leading global technology company, contributing directly to the financial well-being of our customers across Canada, from the comfort of your home office in Greater Sudbury, Ontario. You will handle a diverse range of tax scenarios, from simple to complex, including employment income, investments, rental properties, and small business taxation. Our ideal candidate is meticulous, possesses strong analytical skills, and is committed to staying updated on the latest tax laws and regulations. You’ll be part of a supportive team, utilizing cutting-edge tools and resources to deliver best-in-class tax assistance. If you thrive in a fast-paced environment and are eager to make a significant impact by empowering individuals with confidence in their tax filings, we encourage you to apply. This role offers continuous learning and growth within Intuit’s robust financial ecosystem.
Key Responsibilities
- Provide accurate, comprehensive, and up-to-date tax advice and support to customers across Canada via phone, chat, and other digital platforms.
- Review and assist customers with the preparation and filing of various Canadian personal income tax returns (T1), ensuring compliance with CRA regulations.
- Conduct in-depth tax research to resolve complex tax questions and provide tailored solutions.
- Maintain high levels of customer satisfaction through professional, empathetic, and efficient communication.
- Collaborate with internal teams to identify and escalate product issues or customer feedback for continuous improvement.
- Stay current with Canadian tax legislation, provincial tax changes, and Intuit product updates.
- Document customer interactions and resolutions thoroughly and accurately.
- Identify opportunities to educate customers on Intuit products and services to help them achieve their financial goals.
Required Skills
- Minimum 3 years of experience in Canadian personal income tax preparation.
- Strong understanding of Canadian tax laws, regulations, and CRA guidelines.
- Proficiency with tax preparation software (e.g., TurboTax, ProFile, TaxCycle).
- Excellent verbal and written communication skills in English.
- Ability to analyze complex tax situations and provide clear, concise advice.
- Exceptional attention to detail and accuracy.
- Strong problem-solving and critical-thinking abilities.
- Demonstrated ability to work effectively in a remote environment.
Preferred Qualifications
- Completion of a relevant accounting or finance degree/diploma.
- Professional designation such as CPA, CA, CMA, CGA, or having obtained an Enrolled Agent (EA) designation.
- Bilingualism (English and French) is a significant asset.
- Experience with small business tax concepts and self-employment income.
- Previous experience in a customer-facing tax advisory role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and holidays.
- Group Registered Retirement Savings Plan (RRSP) with company matching.
- Employee stock purchase plan.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- Flexible work environment with a strong remote culture.
- Access to Intuit's innovative products and services.
- Inclusive and diverse company culture.
How to Apply
Interested candidates are encouraged to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant tax preparation experience and commitment to customer service. We look forward to reviewing your application!