About Company
Intel Corp. is a world leader in computing innovation, designing and building the essential technologies that serve as the foundation for the world’s computing devices. With a legacy spanning over five decades, Intel’s processors, chipsets, and other integrated solutions power data centers, cloud services, and millions of intelligent, connected devices globally. We are at the forefront of driving innovation in artificial intelligence, autonomous driving, 5G, and the intelligent edge, shaping the future of technology and human experience. At Intel, we are committed to pushing the boundaries of technology to create incredible experiences for everyone on Earth. Join our diverse and inclusive team, where your ideas can make a real impact on a global scale. We foster a culture of learning, collaboration, and respect, empowering our employees to achieve their full potential while shaping the future of technology.
Job Description
Are you passionate about technology and dedicated to delivering exceptional customer experiences? Intel Corp. is seeking a dynamic and highly motivated Customer Support Specialist to join our remote team, serving our valued customers across Canada, with a focus on our operations in Prince Edward Island. In this pivotal role, you will be the first point of contact for our clients, providing expert technical assistance and product guidance for Intel’s wide array of innovative products and solutions.
As an Intel Customer Support Specialist, you will leverage your technical expertise and problem-solving skills to diagnose and resolve complex hardware and software issues, guide customers through product setup and configuration, and provide comprehensive information on product features and capabilities. This role requires a blend of technical acumen, exceptional communication skills, and a strong commitment to customer satisfaction. You will be instrumental in maintaining Intel’s reputation for world-class support, transforming technical challenges into positive customer interactions.
We are looking for someone who thrives in a fast-paced environment, can adapt quickly to new technologies, and possesses a genuine desire to help others. You will collaborate closely with various internal teams, including engineering, product development, and sales, to ensure seamless customer solutions and continuous improvement in our support offerings. This is an incredible opportunity to grow your career with a global technology leader, contribute to cutting-edge innovations, and make a tangible difference in how our customers experience Intel products. If you’re ready to embrace a challenging yet rewarding role where your contributions are valued and your growth is prioritized, we encourage you to apply.
Key Responsibilities
- Provide timely and accurate technical support to Intel customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and system-level issues related to Intel products.
- Guide customers through product installation, configuration, troubleshooting, and maintenance procedures.
- Escalate complex or unresolved issues to appropriate internal teams (e.g., engineering, product development) for further investigation.
- Document all customer interactions, technical details, and resolutions accurately in the CRM system.
- Maintain up-to-date knowledge of Intel products, technologies, and support policies.
- Contribute to the development of support resources, including FAQs, knowledge base articles, and troubleshooting guides.
- Collect and relay customer feedback to relevant departments to drive product and service improvements.
Required Skills
- Minimum 2 years of experience in a technical customer support role.
- Strong understanding of PC hardware components (CPUs, chipsets, motherboards, memory, storage).
- Proficiency in Windows and Linux operating systems.
- Excellent verbal and written communication skills in English.
- Demonstrated problem-solving and analytical abilities.
- Ability to work independently in a remote environment with minimal supervision.
- Customer-centric mindset with a strong commitment to service excellence.
- Familiarity with CRM software and ticketing systems.
Preferred Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with server hardware, networking, or enterprise solutions.
- Bilingualism (English and French) is a strong asset for serving Canadian customers.
- Certifications such as CompTIA A+, Network+, or similar.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Employee stock purchase plan and retirement savings options.
- Flexible remote work environment.
- Opportunities for professional development and career advancement.
- Employee assistance programs and wellness initiatives.
- Access to cutting-edge Intel technology and products.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to Intel’s careers portal where you can submit your resume and cover letter. Ensure your application highlights your relevant experience and passion for technology. We look forward to reviewing your qualifications.