About Company
Salesforce is the world’s #1 customer relationship management (CRM) platform, helping companies connect with their customers in a whole new way. We’re a global leader in cloud computing, offering innovative solutions for sales, service, marketing, analytics, and more. At Salesforce, we believe in the power of technology to drive positive change in the world. Our Ohana culture is built on a foundation of trust, growth, innovation, and equality, where every employee is encouraged to bring their authentic self to work. We are committed to fostering a diverse and inclusive workplace where everyone feels empowered to succeed. Join us in our mission to create a connected, customer-centric future, and be part of a team that’s transforming industries and making an impact globally. With a commitment to innovation, customer success, and giving back through our 1-1-1 model, Salesforce offers a dynamic environment where you can grow your career and contribute to groundbreaking technology, all while being part of a company consistently recognized as a best place to work.
Job Description
Are you a meticulous problem-solver with a passion for ensuring software quality? Do you thrive in dynamic environments and possess a keen eye for detail, especially within the Salesforce ecosystem? Salesforce is actively seeking a talented and dedicated Salesforce Quality Assurance Tester to join our innovative team in Columbus, Ohio, for an immediate start. In this pivotal role, you will be instrumental in maintaining the high standards of our Salesforce applications, ensuring they are robust, reliable, and deliver exceptional user experiences to our diverse customer base. This is more than just testing; it’s about being a guardian of quality and a key contributor to our product’s success, directly impacting how businesses around the world interact with their customers.
As a Salesforce Quality Assurance Tester, your primary responsibility will be the end-to-end quality assurance of our critical Salesforce instances. You will be at the forefront of designing, developing, and executing comprehensive test plans and test cases for all new features, enhancements, and crucial bug fixes across our various Salesforce clouds. Your day-to-day will involve close collaboration with product managers, experienced developers, and insightful business stakeholders to thoroughly understand complex requirements, proactively identify potential risks, and rigorously ensure that all implemented solutions meet our stringent quality benchmarks and user expectations. This role demands not only a strong understanding of the Salesforce platform, including but not limited to Sales Cloud, Service Cloud, Experience Cloud, or our bespoke custom applications, but also the critical ability to translate intricate business needs into clear, actionable, and effective test scenarios. You will expertly leverage your expertise in both manual and automated testing methodologies to systematically identify defects, meticulously track their resolution progress, and diligently verify all fixes, ensuring a smooth deployment. Your direct contributions will significantly impact our ability to deliver seamless, intuitive, and highly effective solutions to our customers, thereby reinforcing Salesforce’s global reputation for technological excellence and unwavering customer satisfaction. We are specifically looking for a professional who is proactive, exceptionally detail-oriented, possesses a strong sense of ownership, and is genuinely eager to contribute to a collaborative, agile, and fast-paced development lifecycle. This is an exciting and impactful opportunity to shape the future of our Salesforce applications, drive continuous improvement in our processes, and significantly grow your career within a world-leading technology company that values innovation and individual growth.
Key Responsibilities
- Design, develop, and execute detailed test plans, test cases, and test scripts for Salesforce applications and integrations.
- Perform functional, regression, integration, and user acceptance testing (UAT) for new features and existing functionalities within Salesforce Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications.
- Identify, document, and track software defects using appropriate bug tracking tools (e.g., Jira), ensuring thorough and accurate reporting.
- Collaborate with product managers, business analysts, and developers to understand project requirements and ensure comprehensive test coverage.
- Participate in requirement reviews, design discussions, and sprint planning meetings to provide quality assurance insights.
- Develop and maintain automated test scripts using Salesforce testing tools (e.g., Selenium, Provar, Apex testing) where applicable.
- Conduct thorough regression testing to ensure that existing functionalities are not adversely affected by new changes.
- Work closely with development teams to ensure defects are resolved in a timely and effective manner.
- Contribute to the continuous improvement of QA processes and methodologies.
- Provide regular status updates on testing progress and defect metrics to project stakeholders and leadership.
Required Skills
- 3+ years of experience in Quality Assurance with a focus on Salesforce platform testing.
- Proficiency in creating detailed test plans, test cases, and test scripts.
- Strong understanding of Salesforce configuration, standard objects, custom objects, workflows, process builders, and validation rules.
- Experience with various testing methodologies (e.g., Agile, Waterfall).
- Familiarity with bug tracking tools (e.g., Jira, Azure DevOps).
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Strong communication and interpersonal skills, capable of collaborating effectively with cross-functional teams.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201).
- Experience with automated testing tools for Salesforce (e.g., Selenium, Provar, Copado Robotic Testing).
- Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC).
- Experience with data migration and integration testing within Salesforce.
- Knowledge of SOQL and SOSL queries.
- Familiarity with CI/CD pipelines in a Salesforce development environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off, including holidays and sick leave.
- Paid parental leave.
- Employee stock purchase program.
- Wellness programs and resources.
- Tuition reimbursement and professional development opportunities.
- Volunteer time off and matching gift programs.
- Access to a vibrant and inclusive company culture with global impact initiatives.
How to Apply
Interested candidates are invited to apply directly through our careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant Salesforce QA testing experience and why you are an ideal fit for Salesforce’s innovative team in Columbus, Ohio. We look forward to reviewing your application!