About Company
Salesforce, the Customer 360 company, empowers companies of every size and industry to connect with their customers in a whole new way. We pioneered cloud computing and continue to deliver innovative solutions that drive customer success, helping businesses thrive in the digital age. Our integrated platform, comprising CRM, service, marketing, analytics, and more, is trusted by millions worldwide. At Salesforce, we believe in the power of innovation, community, and giving back. We foster a diverse and inclusive environment where every employee can bring their authentic selves to work and contribute to a meaningful mission. We are committed to creating equal opportunities and a workplace where everyone feels valued. Join us and be a part of a company that is constantly redefining what’s possible and making a positive impact on the world.
Job Description
Are you an experienced Salesforce professional with a passion for transforming business processes through innovative technology? Salesforce is seeking a highly skilled and results-oriented Salesforce Implementation Specialist to join our dynamic team in Jacksonville, Florida. This is an immediate hiring opportunity for an individual who thrives in a fast-paced environment and is eager to make a significant impact on client success.
As a Salesforce Implementation Specialist, you will be a key player in designing, configuring, and deploying Salesforce solutions for our diverse client base. You will work closely with stakeholders to understand their unique business requirements, translate them into technical specifications, and ensure successful platform adoption. Your expertise will be crucial in leveraging the full power of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud (Community Cloud), Pardot, and various AppExchange solutions. You’ll be responsible for hands-on configuration, customization (using clicks-not-code primarily, but understanding Apex/Visualforce capabilities is a plus), data migration, system integration planning, user training, and providing ongoing post-implementation support. Your goal will be to ensure our clients achieve maximum return on investment (ROI) from their Salesforce platform.
We are looking for someone who possesses a deep understanding of Salesforce best practices, a keen eye for detail, and excellent problem-solving abilities. You should be adept at working independently as well as collaboratively within a team, demonstrating strong communication skills to articulate complex technical concepts to both technical and non-technical audiences. This role offers the chance to work on exciting projects across various industries, continuously expand your Salesforce knowledge through continuous learning opportunities, and contribute to the success of leading organizations. If you’re ready to take on a challenging yet rewarding role with a company that values innovation, professional growth, and making a difference, we encourage you to apply.
Key Responsibilities
- Lead and participate in full lifecycle Salesforce implementation projects, from discovery and design to deployment and post-go-live support.
- Gather and analyze business requirements, translating them into scalable and effective Salesforce solutions.
- Configure and customize Salesforce Sales Cloud, Service Cloud, Experience Cloud, and other modules to meet client needs.
- Perform data migration activities, ensuring data integrity and accuracy.
- Develop and deliver user training programs and documentation to ensure successful user adoption.
- Collaborate with project managers, technical architects, and other team members to ensure project success.
- Provide expert guidance on Salesforce best practices and platform capabilities.
- Conduct thorough testing, including unit, integration, and user acceptance testing.
- Stay current with Salesforce releases, new features, and product roadmaps.
Required Skills
- 3+ years of hands-on experience with Salesforce configuration and implementation.
- Proficiency in Sales Cloud and Service Cloud.
- Strong understanding of Salesforce declarative customization (workflows, process builder, flows, validation rules, custom objects/fields).
- Experience with data migration tools and strategies.
- Excellent communication and interpersonal skills.
- Proven ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201).
- Salesforce Sales Cloud Consultant or Service Cloud Consultant Certification.
- Experience with other Salesforce clouds (e.g., Marketing Cloud, Experience Cloud, Pardot).
- Familiarity with Agile project methodologies.
- Experience in client-facing consulting roles.
- Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Paid parental leave.
- Employee stock purchase program.
- Professional development opportunities and certification reimbursement.
- Wellness programs and employee assistance program.
- VTO (Volunteer Time Off) to support community involvement.
How to Apply
To apply for this exciting opportunity, please click the application link below. Ensure your resume and cover letter highlight your relevant Salesforce implementation experience and certifications. We look forward to reviewing your application and learning how your skills can contribute to our team’s success!