About Company
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables businesses of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice, and blockchain—to connect with their customers in innovative ways. We are driven by a set of core values: Trust, Customer Success, Innovation, and Equality. Our Ohana culture is built on the idea of family, fostering a supportive and inclusive environment where everyone can thrive. We believe that business is the greatest platform for change and are committed to giving back to our communities through our 1-1-1 model, donating 1% of our equity, time, and product to charitable causes. Join a company that is consistently ranked among the best places to work globally and help us shape the future of business and customer success.
Job Description
As a Salesforce Product Manager at Salesforce in Austin, you will be at the forefront of innovation, defining and delivering cutting-edge solutions that empower businesses worldwide. This is a pivotal role where you will own the product lifecycle from conception to launch and iteration, working closely with engineering, design, sales, marketing, and customer success teams. You will be responsible for understanding market needs, customer challenges, and Salesforce’s strategic objectives to craft a compelling product vision and roadmap for a specific area within our vast ecosystem. We’re looking for an individual who is passionate about building transformative products and thrives in a collaborative, innovative culture.
You will delve deep into customer use cases, conduct competitive analysis, and leverage data insights to identify new opportunities and improvements. A key aspect of this role involves translating complex business requirements into clear, actionable product specifications and user stories, ensuring seamless execution by development teams. You’ll be the voice of the product, evangelizing its value both internally and externally, and working tirelessly to ensure its success in the market. This includes collaborating on go-to-market strategies, supporting sales enablement, and gathering post-launch feedback to drive continuous enhancement.
We are seeking a proactive, customer-centric leader who can navigate ambiguity, inspire cross-functional teams, and drive results in a fast-paced environment. Your ability to articulate a clear product strategy, coupled with a deep understanding of the Salesforce platform and its capabilities, will be crucial. This role offers an incredible opportunity to make a significant impact on thousands of businesses and millions of users globally, shaping the future of cloud computing and customer success. If you are passionate about building transformative products and thrive in a collaborative, innovative culture, we encourage you to apply and contribute to our ongoing success story.
Key Responsibilities
- Define and own the product roadmap, strategy, and vision for a specific Salesforce product area, aligned with company goals and customer needs.
- Conduct thorough market research, competitive analysis, and customer interviews to identify opportunities and validate product hypotheses.
- Translate high-level product strategy into detailed requirements, user stories, and acceptance criteria for engineering teams.
- Work closely with engineering and design teams through agile development processes to ensure timely and high-quality product delivery.
- Act as the primary liaison between technical teams, sales, marketing, and customer success, ensuring alignment and clear communication.
- Develop and execute go-to-market plans, including sales enablement materials, product documentation, and launch strategies.
- Monitor product performance, gather customer feedback, and iterate on features to drive continuous improvement and achieve key business metrics.
- Manage stakeholder expectations and proactively communicate progress, risks, and changes.
- Champion a data-driven approach to product development, leveraging analytics to inform decisions.
Required Skills
- 5+ years of experience in product management, with a significant portion focused on enterprise SaaS products.
- Demonstrated expertise with the Salesforce platform, including its various clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud).
- Proven ability to define product strategy, roadmaps, and requirements from conception to launch.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Excellent communication, presentation, and interpersonal skills, capable of influencing diverse stakeholders.
- Experience working in an Agile development environment.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
Preferred Qualifications
- Master's degree or MBA.
- Salesforce Administrator or Developer certification(s).
- Experience with AI/Machine Learning concepts applied to enterprise software.
- Familiarity with UX/UI best practices and design thinking methodologies.
- Experience working with global teams.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- 401(k) retirement plan with company matching.
- Employee stock purchase program.
- Parental leave and family support programs.
- Wellness programs and on-site fitness centers (where available).
- Professional development opportunities and tuition reimbursement.
- Commuter benefits and employee discounts.
- Vibrant company culture and community involvement programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly through our career portal. Please highlight your experience with Salesforce products and your product management philosophy. We look forward to reviewing your application!